Error Downloading Batch from ICP-MS MassHunter Database Viewer

Answer

This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data ON.

Issue

An 'Authentication failed' error message appeared after entering user name and password when attempting to download a batch using MassHunter Database Viewer.

Background

The user name and password entered MUST be that of a windows user who is a member of the windows ICPMHAdmin group. These may not necessarily be the same user name and password used to access the ICP-MS MassHunter Software. 

Requirements

Follow the steps below to resolve the following possible errors -

• “The server could not be contacted.” (Figure 1).
  

  
  
  Figure 1. Error: The server could not be contacted.
  
  

• “The User is not a member of the ICPMHAdmin group. Please read the help for more information.” (Figure 2).
  

  
  
  Figure 2. Error: This User is not a member of the ICPMHAdmin group. Please read the help for more information.
  
  

Steps to Follow

1. Close the error message and exit out of the ICP-MS Database Viewer and ICP-MS Database Utility.
2. Open the Local Users and Groups
   
   1. Type lusrmgr.msc in the Windows search box and select lusrmgr.msc (Figure 3).

      
      
      Figure 3. lusrmgr.msc
      
      

3. Add your windows user to the ICPMHAdmin group. In the example below, the windows user 'cse' is added to the ICPMHAdmin group.
   1. On the Local Users and Groups window, click the Groups folder to show all groups (Figure 4; Item 1).
   2. Double-click the ICPMHAdmin group (Figure 4; Item 2).
   3. In the ICPMHAdmin Properties window, click Add... (Figure 4; Item 3)
   4. In the Select Users window, type in the windows user name (Figure 4; Item 4).
   5. Click Check Names (Figure 4; Item 5).
      

      
      
      Figure 4. Local Users and Groups window
      1. Groups folder 2. ICPMHAdmin group, 3. Add button 4. User name entered 5. Check Names button
      
      

      Tip: Contact your IT department for assistance in adding a user if needed.

       

   6. In the Select Users window, confirm that the windows user name is now listed (Figure 5; Item 1) and click OK (Figure 5; Item 2)

      
      
      Figure 5. Select Users window
      1. User name listed 2. OK button
      
      

   7. In the ICPMHAdmin Properties window, click Apply (Figure 6; Item 1) then click OK (Figure 6; Item 2). 
      

      
      
      Figure 6. ICPMHAdmin Properties
      1. Apply button 2. OK button
      
      

      
      
      
4. Retry downloading a batch in MassHunter Database Viewer confirming the user name and password entered are that of the Windows user that was added to the ICPMHAdmin group. Remember, the username (Figure 7; Item 1) and password (Figure 7; Item 2) are that of the windows user, which could be different from the credentials used to log into the ICP-MS MassHunter Software.
   

   
   
   Figure 7. Authentication Required window
   1. Windows user 'cse' 2. Password for Windows user 'cse'
   
   

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