This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data ON.
An 'Authentication failed' error message appeared after entering user name and password when attempting to download a batch using MassHunter Database Viewer.
The user name and password entered MUST be that of a windows user who is a member of the windows ICPMHAdmin group. These may not necessarily be the same user name and password used to access the ICP-MS MassHunter Software.
Follow the steps below to resolve the following possible errors -
Steps to Follow
Tip: Contact your IT department for assistance in adding a user if needed.
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Agilent 7800/7850/7900 ICP-MS with MassHunter
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