- What was purchased?
- Try to find out what was purchased so you can make sure the lab space is ready for the arrival of the system.
- What is the Agilent Sales Order Number? WHERE DO THEY FIND THIS? WHY DO THEY CARE?
- Is there information describing anything special or unusual about the order or the site that would help the installer?
- Did you purchase an analyzer or custom solution?
- Are there any specific requirements?
- Have you completed the free Agilent University Course GC-8890-1201e - Getting Prepared for Your New GC System?
- Many of the questions in this document are answered there in detail.
- How long will it take for the system to be installed?
- It depends on the site readiness and system configuration.
- Where is it listed how much time it typically takes? NEED LINK.
- How do I purchase additional time? Contact your Agilent representative. NEED LINK.
- How long will the installer be delivering Introduction? (talking about) HOW DOES A CUSTOMER FIND THIS INFO?
- Hardware?
- Software?
- Maintenance?
- Troubleshooting?
- How do I learn more? What resources are available?
- Will the operator be available during the system installation?
- We recommend that the operator of the system be available during the installation.
- What happens if the installation needs to be rescheduled?
- Call Agilent as soon as you know.