Frequently Asked Questions about Installation and Site Prep
- What was purchased?
- Operators do not always know what management bought and it is smart to be prepared.
- What is the Agilent Sales Order Number?
- Is there information describing anything special or unusual about the order or the site that would help the installer?
- Did you purchase an analyzer or custom solution?
- Are there any specific requirements?
- Have you completed the free Agilent University Course GC-8890-1201e - Getting Prepared for Your New GC System ?
- Many of the questions in this document are answered there in detail
- How long will it take for the system to be installed?
- Somewhere between a few hours and a few weeks as it depends on the site readiness and configuration purchased.
- Where is it listed how much time it typically takes?
- How do I purchase additional time?
- How long will the installer be delivering Introduction? (talking about)
- Hardware?
- Software?
- Maintenance?
- Troubleshooting?
- How do I learn more? What resources are available?
- Will the operator be with the installer the entire time?
- If not, why not?
- Most installing engineers will talk the whole time
- What happens if the installation needs to be rescheduled?
- Call Agilent as soon as you know