Hi All,
I was trying to perform the Sampler Leak Test on the G7167B 1290 Multisampler. Whenever it reaches the last portion of the leak test (Blindseat leak measurement) the pressure just could not build up and the whole Sampler leak test will fail…
Hello MarKon ,
Those the only options I would be familiar with and I can recommend.
The calibration indeed seems to only address the sample transfer from tray to turret, and I don't imagine it has anything to do with the Gripper. Since you are…
Two instruments are running off the one computer (two cards). One is a 6890N/5973N, one is 6890N/5975 with Gerstel Rail. Neither instrument has an FID, just the one MS detector, so only one signal from each. It doesn't seem to matter if both instruments…
Hello Mark, You need to configure user tune. Click on the Settings widget, then Options, Selected Options and check User tune. Close Settings. Go to the Plasma widget, click on the drop down arrow and select Configure Ignition Sequence .Select user tune…
Let me summarize...
Everything that you 've shared with us ALAZ looks perfectly normal, except the calibration on one of the FID channels doesn't show all of the calibration levels.
I'm now completely out of ideas. You've done everything that I would…
Hello,
Please try replacing the torch. If that does not resolve your issue, please contact Agilent customer support to begin the process of opening a repair service order. It is possible that your waveguide has failed. Have a great day
Hi Marty,
After transferring the CC file, I linked it to my processing method and reprocessed all data. There are no errors after processing. By broken, I mean that the values are not showing up/blank in my injection results (and also in my custom report…
Running a 7800 ICP-MS and during the past two weeks have been experiencing difficulties. The doubly charge percentage has continually risen with each day of testing. I have removed and cleaned the cones and lens stack and conditioned before use. I checked…
Hello,
Having sorted out our printer problem with MassHunter for GC we started having another issue on Friday night last week. The software suddenly stopped mid run giving an error that the drivers for the MSD could not be found. After restarting…
Hi. The pump made loud noises for several days. After that, the pump stopped working normally. Near 600 rpm the pump stops and A-PLUS Software was showing fail status (205) with error code 206 (bit 128) - too hight load. We use Agilent pump - TPS compact…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...