I have a 5977B MSD that is experiencing a vacuum failure after a scheduled shutdown for renovation work in our facility. Work was completed and now we are restarting the system. At first we though it was the roughing pump, but we have bypassed the remote…
Also, please make sure that a default printer is configured in Windows. If no default printer is configured, the following problems may occur: - Printing of a report preview will fail. - the 'Copy To Clipboard' menu will have an error - the 'Custom Report…
Hi Everyone, I'm operating our Cary 3500 and I am helping with an assay being put together based on competitive binding. Because of the competitive binding, the primary and reliable peak *decreases* in size rather than increasing as the concentration…
Im running on an old GCMS with headspace sampler. Its been failing during runs recently. The logbook shows that the oven is not ready at run time for each sample. After about 10 samples it just stops collecting data. The headspace continues to cook all…
We are trying to validate a new method, and our area counts are low and inconsistent. Our Hydrogen is from a generator and goes through an indicating filter. I replaced said filter recently, and am seeing it respond to moisture fairly quickly. How often…
jhagel is correct, do not change PE (Yellow) to PTFE (black) seals in round headed pumps (1290 Infinity and Infinity II as well as G7014C). Both seal types have benefits and downsides: While the black seals are generally better when using them with reverse…
Hello,
I have a G6545 QTOF / 1260 HPLC system that came with an HP Z440 workstation with Windows 10 as part of the purchase from Agilent. The workstation is ~ 3 years old. The instrument was running normally over the weekend -- when I came back, the…
Hello,
I have been struggling with this coding error with OpenLabs Chemstation Report layout, I'm hoping the Agilent community may have a solution to my problem.
I'm told that the coding language for the Openlabs report templates is pretty much the…
The only change we made was to install a DB-VRX column. It goes to the Agilent splitter mounted inside of the oven, then goes to the FID and MS. When I inject a sample, the FID and MS chromatogram peaks follow each other perfectly. After the injection…
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...