Here is the contact information for Agilent in Brazil. https://www.agilent.com/sites/agilent/en/contact-us/brazil
The Agilent Salesperson in Brazil is Marcelo Azevedo - marcelo.azevedo@agilent.com
Hello LC92 ,
Did you run the installer as an Administrator? That might cause issues like this.
Another thing to try is running the Software Verification Tool found in the Start menu under Agilent Technologies. See if there are any missing files. You…
Learn about how to check and extend the lifetime of peristaltic pump tubing; prevent and remove nebulizer blockages; clean the nebulizer and improve precision and reduce memory effects with spray chamber cleaning.
Preventative maintenance is crucial…
Learn more about accurate ICP-MS standard preparation, sample introduction, diagnosis of sample introduction issues, and preventive ICP-MS maintenance guidelines. In this video we provide simple steps to improve sensitivity and accuracy, precision, and…
If you have data associated with a worksheet you cannot make modifications to it. Depending on your software version, you will need to either do "Save As" and give it another name, or create a new worksheet from template. Then the new worksheet will not…
Hello. You have to adjust Nitrogen pressure to get the blue bar inside green area. Pressure regulator is located on the right side of the 4107. It should be ~ 600kPa.
Hello mipastor,
Thank you for your response. I think we do have problem with the MS2 heater. Agilent customer support hinted that it might be sensor problem or the board so service engineer will have to take a look.
The Digest of upcoming webinars has been updated as of April 23.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
This Information Applies To: Fragment Analyzer, Femto Pulse, ZAG, and their respective controller software
Issue:
If there is dried gel in the reservoir vent valve of your Agilent Fragment Analyzer, Femto Pulse, or ZAG, cleaning is required. A clogged...
This Information Applies To: 5200, 5300, 5400 Fragment Analyzer, Femto Pulse, Oligo Pro II, and ZAG
Issue:
Adding mineral oil to Agilent parallel capillary electrophoresis DNA marker plates and samples plates prevents evaporation and enables re...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, Oligo Pro II, and ZAG
Issue:
Only plasticware from the approved consumables list should be used in the Agilent Parallel Capillary Electrophoresis systems. The use of plasticware...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Question:
Can more than one Agilent 2100 Bioanalyzer instrument be connected to one PC?
Steps to follow:
It is possible to connect a maximum of two Bioanalyzers to one laptop...
This Information Applies To: 2100 Bioanalyzer, Bioanalyzer Chip Priming Station: part number 5065–4401
Maintenance procedures and how frequently they are required :
Procedure
Time interval
Or if this issue occurs
Where to find a detailed...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
Running the hardware diagnostics on the Agilent 2100 Bioanalyzer system can help to investigate whether the instrument performs as expected.
Steps to follow:
Required...
This Information Applies To: 2100 Bioanalyzer, RNA 6000 Nano kit, RNA 6000 Pico kit, Small RNA kit
Issue:
Is it possible to size RNA on the Agilent 2100 Bioanalyzer system?
Resolution:
Agilent offers total and small RNA assays on the Bioanalyzer...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software
Issue:
The Agilent 2100 Bioanalyzer system does not detect a prepared microfluidic chip after it is inserted into the instrument. The interface shows the instrument...
This Information Applies To: 2100 Bioanalyzer, Bioanalyzer chips
Issue:
Can 2100 Bioanalyzer assay chips and reagents be interchanged?
Resolution:
Some assay chips can be used with multiple assays, however some cannot because the chip layout...
This Information Applies To: Agilent MassHunter GC/MS Acquisition software
Issue
The MassHunter software performs several checks during the startup sequence. If it detects a problem, an alert message box will be displayed and the message bar on...