I am operating the MPAES 4210 with the Agilent 4107 Nitrogen Generator. I have run the Gas Test (Plasma Off) and everything passes. When I run the Plasma Ignition Test, the plasma ignites (passed), but after 20-30 seconds, the plasma shuts off. An error…
7890A GC/5975 MS/E.02.02 SP2
Sequence is stopping constantly with the following log book message: "The run was stopped by the instrument's stop button or stop input. The GC Failed to Start."
Found that exact error in the KBR - " Known Problem Report…
Hello all, we have acquired a 120V 7820 ex-US (2011 build w. UEPC´s for 2x FID) and converted to our local 230V by swapping heater shroud & AC board. After that it initially would not heat higher than 280C but bail out with a thermal shutdown. Fan was…
I apologize because this is a very blind question- New IT guy to the company and previous didn't have good documentation on this application.
I have a user who is getting the attached error whenever they try and open Sequence Manager or open Bioconfirm…
Hello
I am having a hard time trying to figure out how to only display one FID signal on a report from a dual injector GC system in OpenLAB 2.4. The calibration that was run used the dual injector setting, but when we were running test samples we only…
New FID Jet!
The latest FID jet is intended for use in 6890/7890/8890/8860/8850/9000 GC models
The legacy jets will not work in the 8890/8850/8860/9000 GC models
The new jet makes installing the column seamless with a conical shape to direct the…
This 6890 is code named FIDDY because of its dual Flame Ionization Detectors. The SF FBI donated it to UC Davis Chemistry over 10 yrs ago. It is used to teach Chemistry majors gas chromatography and replaced an old Varian 3800 with a chart recorder!
I'm currently encountering a challenging issue with MassHunter Acquisition Software that has significantly hindered my workflow. I am hoping to leverage the community's expertise to find an effective resolution.
Switching from MRM to dMRM Settings Error…
System: The GC is an 8890 with TCD in series of two FIDs in parallel (switched via valve). FID 1 has methanizer while FID 2 doesn't.
Had to put the system on standby for 3 weeks over Christmas so kept carrier flowing through the system with all heated…
This Information Applies To: Agilent CI Source
Issue:
During normal operation of the GC/MS, the CI ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or routine replacement of consumable parts (filament and...
This Information Applies To: Agilent OpenLab CDS
Issue
This article will explain how to add a sequence summary report line to a sequence, in Agilent OpenLab CDS, as well as how to configure it so it matches your reporting needs.
Background ...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS ChemStation, OpenLab CDS EZChrom.
Issue
Process for creating a desktop shortcut for your instruments, with OpenLab software, to enable quick access to your acquisition window.
Background...
This Information Applies To: Agilent LC Systems
Issue
Agilent modules will go into an error status (red status light) when an error condition specific to that module occurs. For example, metering home failed will be specific for the autosampler...
This Information Applies To: Agilent Analytical LC Autosamplers
Issue
To increase the maximum injection volume of an autosampler, there are two ways to do it. While both will provide larger injection volumes, there are advantages and disadvantages...
How to Recover a SubscribeNet Password
Multiple Results
This Information Applies To: Agilent Software products with SubscribeNet license.
Issue
Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet...
This Information Applies To: Agilent OpenLab CDS, OpenLab CDS EZChrom
Issue
Steps to create a Data Analysis shortcut for one or more of your Projects defined in the OpenLab Control Panel .
Steps to Follow
Open the Control Panel of your...
This Information Applies To: Agilent 6100, 6200, 6400 and 6500 LC/MS Systems
Issue
Error on the Mainboard reporting “Leak Detected”.
Background
The fault “Mainboard #1: Leak Detected” is reported in the Data Acquisition Software Logs ( Figure...
This Information Applies To: Agilent LC/MS Systems
Issue
The MS solvent selection valve (SSV) rotor seal is replaced annually as part of the Preventive Maintenance. It can also be replaced as part of troubleshooting a leak, a flow blockage, or when...
This Information Applies To: All Agilent HPLC modules.
Issue:
The firmware is stored on a HPLC module's mainboard. It's a set of parameters, low-level commands, and functions stored on the internal memory of a HPLC module and required for its operation...