How to Recover a SubscribeNet Password

Answer

This Information Applies To: Agilent Software products with SubscribeNet license.

Issue

Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet.

Tips: If by the end of this process you figure out you need to create an account instead, please follow the instructions in the following article to create an account: Creating an Agilent OpenLab CDS SubscribeNet Account

Steps to Follow:

1. Go to the SubscribeNet login page by clicking the following link: Agilent Electronic Software and License Delivery: Login (SubscribeNet.com).
2. Click the Password Finder link. (Figure 1)
   

     
   
   Figure 1. SubscribeNet Login page.
   1. Location of the Password Finder link.
   

3. Type your email address in the Email Address field, then click submit (Figure 2).
   

        
   
   Figure 2. Password Finder home page
   

4. Follow the directions given on the next screen (Figure 3):
   

           
   
   Figure 3. Message displayed after requesting password recovery. (Redacted instructions, for data privacy reasons)
   

5. Go to your inbox and access the password reset link sent by SubscribeNet. The sender email address should be agilent@subscribenet.com.
   

    

   Confirmation: If the email address entered was valid and in the SubscribeNet system, you should now be able to reset your password. If you did not receive an email please try again and double-check for any typing errors, also check your email junk/spam folders. If you still do not see an email, this is an indication that you do not have an account with that email address, and you need to create one instead.

    

   Caution: If you have not requested a password reset link: you should not receive unsolicited emails from SubscribeNet regarding password reset. If you are not sure if your email is a valid address: please do not click any links, instead send an email to your local IT/Cyber Security team for verification first.