This Information Applies To: Agilent Software products with SubscribeNet license.
Resolutions for password recovery use if you have: lost your password, been locked out of the account, or you don't know if you have an account with SubscribeNet.
Tips: If by the end of this process you figure out you need to create an account instead, please follow the instructions in the following article to create an account: Creating an Agilent OpenLab CDS SubscribeNet Account
Steps to Follow:
Confirmation: If the email address entered was valid and in the SubscribeNet system, you should now be able to reset your password.
If you did not receive an email please try again and double-check for any typing errors, also check your email junk/spam folders. If you still do not see an email, this is an indication that you do not have an account with that email address, and you need to create one instead.
Caution: If you have not requested a password reset link: you should not receive unsolicited emails from SubscribeNet regarding password reset. If you are not sure if your email is a valid address: please do not click any links, instead send an email to your local IT/Cyber Security team for verification first.