Hi All,
I was trying to perform the Sampler Leak Test on the G7167B 1290 Multisampler. Whenever it reaches the last portion of the leak test (Blindseat leak measurement) the pressure just could not build up and the whole Sampler leak test will fail…
Hello MarKon ,
Those the only options I would be familiar with and I can recommend.
The calibration indeed seems to only address the sample transfer from tray to turret, and I don't imagine it has anything to do with the Gripper. Since you are…
Hello, Finally we were able to resolve, for some reason the scheduled task that is supposed to generate the certs at startup was failing. Recreating and running the task fixed the certificate after rename issue, and now the client is able to connect to…
Hi I had a question about GC MS Split (gc to FID/MS). I have a thermo splitter that has no auxillary flow to counteract the ms vaccuum, but want to change out the capillaries that come recommended with the splitter. The recommended capillary dimensions…
Hello, I will take a picture when I go back to the lab tomorrow. I must also let you know that we were able to extract an old method from the GC. This method had been downloaded into the GC from before everything crashed. When using this method, the GC…
Hello isoterma, Maybe try a new jet ? Cleaning doesn't always get rid of restriction in the jet. I see your supply is supplying both detectors but if the pressure is on the lower side of acceptable raising the pressure may cure the issue. For the 6890…
Hello,
Please try replacing the torch. If that does not resolve your issue, please contact Agilent customer support to begin the process of opening a repair service order. It is possible that your waveguide has failed. Have a great day
Running a 7800 ICP-MS and during the past two weeks have been experiencing difficulties. The doubly charge percentage has continually risen with each day of testing. I have removed and cleaned the cones and lens stack and conditioned before use. I checked…
Csiquet_flex2000 my guess for your 4 signal sources the Save check box is unchecked, so you don't see them as an online signal during acquisition nor as a saved raw data file. The Signal settings under the GC Parameters is only for GC based detectors…
Hi Marty,
After transferring the CC file, I linked it to my processing method and reprocessed all data. There are no errors after processing. By broken, I mean that the values are not showing up/blank in my injection results (and also in my custom report…
This Information Applies To: Agilent G1312X and G7112X binary pumps.
Issue:
A blockage before the pressure sensor, e.g. in a pump head, will not give a high pressure or overpressure system error. Instead, the pump may show one of various error messages...
This Information Applies To: Agilent 1100, 1200, 1260 LC Pumps.
Issue:
The following procedure allows the cleaning of residue from the pump's check valves, often caused by polymerization of aged acetonitrile or salt-based solutions that may prevent...
This Information Applies To: Agilent LC Systems
Issue
After analyzing dirty or concentrated samples, some sample compounds may retain in the column and other parts of the HPLC system. If the column re-equilibration after each run is not enough to...
This Information Applies To: Agilent G7167A/B Multisampler.
Issue:
Required when:
The needle is visibly damaged.
Leaks or blockages in the vialsampler are observed, especially between the needle and needle seat.
The limit for the needle...
This Information Applies To: Agilent Autosampler modules G1367A, G1367B, G1367C, and G1367D.
Issue:
The removal and installation of the needle assembly in these older autosampler modules can be tricky and may require patience and the correct technique...
This Information Applies To: All standard analytical scale Agilent 1100/1200/1260/1290 Infinity / Infinity II LC system configurations: Single Pump (Isocratic, Quaternary, or Binary) with Manual Purge Valve. Does not apply to systems with Agilent G7167A...
This Information Applies To: All Agilent LC modules (except hosted modules).
Issue:
When a module does not initialize correctly or it is not recognized by the software, it is recommended to call our Remote Support Representatives to troubleshoot...
This Information Applies To: All Agilent LC pump modules with MCGV installed (quaternary pumps)
Issue:
Shifting retention times: The composition of the mobile phase in liquid chromatography directly influences retention times. If any of the channels...
This Information Applies To: All Agilent liquid chromatography instruments, Lab Advisor
Issue:
The error message 'Could not open channel RD' pops up when performing diagnostic tests in Lab Advisor. Retrying the test is not helping.
Resolution...
This Information Applies To: Agilent Lab Advisor Software for any Agilent LC System.
Issue:
To successfully troubleshoot an Agilent LC system or module, the System Report is an essential resource. Agilent Support representatives may ask you to provide...