Working with client server OpenLab CDS 2.6. IT department changed PC name's of the clients, which results in connection issues with instrument server. Any idea how to resolve?
Working with client server OpenLab CDS 2.6. IT department changed PC name's of the clients, which results in connection issues with instrument server. Any idea how to resolve?
Assuming it is just the client that has changed it's name. Do the following:
That should do the trick.
Adding some more information about this issue:
When trying to launch an instrument, the following error message pops up "Unable to connect to instrument server"
In the Activity log it shows "The session connection to instrument controller 'XXX' for instrument 'YYY' has been lost"
We have also noticed that there are 2 files in this folder "C:\ProgramData\Agilent\AcquisitionSecureFolder" that contain the old hostname
OLDHOSTNAME.domain.com.pfx
OLDHOSTNAME.domain.com.secret
Has the name of the Instrument controller changed also? Please check with IT that they haven't done anything else, like modify the network etc.
Hello,
Since this is a client server install, I would suggest opening a ticket with the informatics group. This could be a certificate or other issue caused by the name change or something on the computer changed at the same time as the name change. https://servicedesk.li.agilent.com/support
Marty
Hello,
Finally we were able to resolve, for some reason the scheduled task that is supposed to generate the certs at startup was failing. Recreating and running the task fixed the certificate after rename issue, and now the client is able to connect to the instrument servers
Hello,
Finally we were able to resolve, for some reason the scheduled task that is supposed to generate the certs at startup was failing. Recreating and running the task fixed the certificate after rename issue, and now the client is able to connect to the instrument servers