Additionally, the detector will not light regardless of whether the column is installed or not. I can hear an ignition happening but the detector fails to stay lit every time.
Hi,
you should set your instrument to "user tune" in startup. But plasma correction is intended for a regualr setup. you can try to run it with your "special configuration".
Under "Startup Configuration" change the Ignition Sequence to "user tune…
Hi GeorgiaDean were you able to solve your problem?
In regards to the FID not lighting, be sure to refer to the Troubleshooting an FID not igniting article in the Knowledge Portal.
I am having a similar issue. First, I replaced a needle seat and then the auto-referencing failed because I failed to recognize that the black sample holders needed to be removed. The needle mechanism seemed forever stuck in the parked position. I was…
Dear colleagues, I keep experiencing the same issue with not being able to open some batches in MH quant (5.1, G7201D / Version D.01.01 / Build 653.5), while others work just fine. I have integrated three batches that were all analyzed, and chromatograms…
Many GC and GCMS installs do not have the items needed to complete the installation. GC and GCMS system installs rely heavily on site readiness and customers having all the material needed, like copper tubing, Swagelok® fittings, and regulators. This…
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I updated to newer version of Masshunter 10 & when I tried to re establish communication in Lab Advisor, It shows the 1260 HPLC components but Could not connect to QQQ . No connection could be made because the target machine actively refused it 192.168…
The struggles continue...
I've been having trouble with my 240fs, and I've arrived at a new problem state. The igniter lights just fine, and the burner head lights, but when I let go of the igniter button the igniter flame goes out immediately and then…
This Information Applies To: HES ion source in 5977B/C GC/MSD, 7010 triple quadrupole GC/MS systems
Issue
The filaments are replaced as part of routine maintenance, or when they break (zero output current).
Items Required
Gloves, nylon,...
This Information Applies To: Agilent 5977A/B/C GC/MSD
Issue
The Electron Multiplier Horn must be replaced when it is contaminated or the EMV value reaches 3000 V with a clean ion source.
Items Required
Electron multiplier horn (5977B/C:...
This Information Applies To: Agilent 5973/ 5975/5977 GC/MSD with rotary vane foreline pump
Issue:
The oil mist filter is recommended to be replaced annually. If the color of the filter has changed or there is smell from the filter, the oil mist...
This Information Applies To: Agilent EI Source
Issue:
During normal operation of the GC/MS, the EI SST/Inert ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or routine replacement of consumable parts (filaments...
This Information Applies To: Agilent G7129A/B/C Vialsampler
Issue:
Replacing the needle and needle seat of the Vialsampler is required when:
The needle is visibly damaged.
Leaks or blockages in the vialsampler are observed, especially between...
This Information Applies To: Agilent G1311A/B/C, G7111A/B, Quaternary Pumps, and G1310A/B, G7110B Isocratic Pumps, G1312A/B/C, G7112B Binary Pumps
Issue:
How to diagnose no flow or no pressure issues on binary, quaternary, or isocratic pumps.
...
This Information Applies To: Agilent UV and RID detectors
Issue
A clogged flow cell causes high backpressure. The clog can be removed by flushing the system with solvents at high pressure. If you suspect a clog or experience high backpressure due...
This Information Applies To: Agilent G1312X and G7112X binary pumps.
Issue:
A blockage before the pressure sensor, e.g. in a pump head, will not give a high pressure or overpressure system error. Instead, the pump may show one of various error messages...
This Information Applies To: Agilent 1100, 1200, 1260 LC Pumps.
Issue:
The following procedure allows the cleaning of residue from the pump's check valves, often caused by polymerization of aged acetonitrile or salt-based solutions that may prevent...
This Information Applies To: Agilent LC Systems
Issue
After analyzing dirty or concentrated samples, some sample compounds may retain in the column and other parts of the HPLC system. If the column re-equilibration after each run is not enough to...