Dear Agilent, We are at the moment experience trouble regarding initialization of Chemstations rev. C.01.07 [27] to 7890B GC`s on a couple of Windows 7 computers. Please see attached message box. We are able to ping both 7890B GC instruments. In config…
Hi I am new to GC Method development phase. We are having GC 7820 A with FID detector. Currently I am developing a method for industrial solvents. When I run a blank (THF), I got a very unusual spikes in the chromatogram as seen below. I have changed…
Hello, I am having the same problem when trying to log into Chemstation: Configuration system failed to initialize. Chemstation will shutdown now. I have tried to rename or delete the user.config as explained before (following the Win7 steps), but I cannot…
Good day, Wondering if anyone can help as Agilent phone support will not. Trying to install OpenLAB CDS Chemstation C.01.07 SR3 onto a Windows 10 machine (their support did tell me that version is supposed to be supported on Windows 10). But when it tries…
I think it is something linked to Excel. I was able to turn on the alerts for the log so the basic program is working but trying to open the log fails with no errors. Starting acq does create a popup that it failed to write to the log but every thing…
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x and 5.x
Issue
ICP-MS Instrument Control or Data Analysis Software will not open, or crashes shortly after opening.
Background
MassHunter uses configuration files to store...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.4 and above (Rev C. and Rev D.)
Issue
The Glitch Resetter resets configuration setting files for MassHunter and can be used when the MassHunter software is exhibiting strange behavior...
This Information Applies To: Agilent ICP-MS MassHunter Software 5.x (Rev D)
Issue
It is best practice to note MassHunter Software Settings before running the Glitch Resetter, renaming MassHunter configuration settings files, or before upgrading...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x (Rev C)
Issue
It is best practice to note MassHunter Software Settings before running the Glitch Resetter, renaming MassHunter configuration settings files, or before upgrading...
This Information Applies To: Agilent ICP-MS MassHunter Software revisions 4.x and 5.x
Issue
How to clear or archive the acquisition queue? How to resolve queue task file errors?
Background
The Acquisition Queue ( Figure 1 ) lists all tasks...
This Information Applies To: Agilent Fluorescence Detectors G1321A, G1321B, G7121A, G7121B
Issue
This article describes how to diagnose a leak in your fluorescence detector (FLD) module.
Steps to Follow
Confirm the leak error originated in...
This Information Applies To: Agilent ICP-MS MassHunter 5.1 Software, SPS 4 Autosampler
Issue
The SPS-4 autosampler (ALS) may need to be reconfigured after the Glitch Resetter tool is used to reset the software or after a change from a different...
This Information Applies To: Agilent G4208A Instant Pilot
Issue
This article describes how to switch the illumination of the autosampler on or off (if available) using the G4208A Instant Pilot.
Items Required
G4208A Instant Pilot for Agilent...
This Information Applies To: Agilent 7683B Automatic Liquid Sampler
Issue:
O nly use this alignment procedure if the injector hardware configuration has changed or if the Align Mode light comes on.
Agilent does not recommend performing this procedure...
This Information Applies To: Agilent MassHunter data acquisition software and MassHunter Quantitative Data Analysis Software
Issue
This article explains the difference between quantifier and qualifier ions and provides some general guidance on quantifier...