The tune evaluation criteria are benchmarks that GCMS instruments typically pass.
"Designed for" and "works with" are two different things. The tune evaluation was created before the Extractor Source and High Efficiency Source. These ion sources get…
Hello, we were not able to tune the instrument at all. There was so much noise at low mass that it fails the initial quad coarse mass calibration. We think it is PEG contamination, possibly also PPG, but a number of masses correspond with sodiated PEG…
I have a G4226A autosampler with a recurring error message. Movement of needle into seat failed [EE 4714, 3204]
This error started after the autosampler had been repaired by a field engineer. The main board had to be replaced; the computer was unable…
Hey Ryan, try the following. Normally, the valve command failed is coming as a result of the position not found. Overtightened screws are a typical result if you have done maintenance before (happened to me the first time...). Tighten the screws each…
Hello,
We have an agilent 6545. Today when we are doing a mass calibration check, the masses of the negative tune ions seems to be shifted (For example 1633.9988 is now showing 1639.2109 and so on for the other ions) and mass calibration check seems…
I think that, with this version of the software, there are configuration files stored in the "instrument number folder", e.g. C:\Chem32\n I was going to suggest that you try to delete/rename the config.reg file, having closed all instances of Chemstation…
Hi, I am using Agilent 7820A GC-FID with EZChrom Elite v3.3.2. software. After the completion of each sequence, I would like to automatically generate a .text file along .dat file. So far, after the sequence has ended, I process the sequence and then…
I am trying to quantify ethyl lactate in ethanol 20% (remainder water). When I run multiple injections, the RSD is 6-8% for the ethyl lactate peak. The ethyl lactate standard should be 0.2% v/v. We typically test samples that are 95-100% ethanol and use…
Good Evening, I realize this is a bizzare question but basically what we have is a Dean Switch GCMS system and we use cut windows to determine when the best time is to switch from column 1 (inlet to switch to 3rd column - vent) to column 2 (inlet column…
Actually, you have to be sure that it's detector problem or not.
And if still problem persist and after changing lamps intensity test, wavelength test failed again then you have to call to your local agilent support to check electronics and optics etc…
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...