Thank you for your question. Unusual high low voltage error is a common instrument and accessory maintenance related and not instrument hardware related issue. Typically, when you see that error, under logbook of your run, you will see chip map. Please…
Hello,
I have been struggling with this coding error with OpenLabs Chemstation Report layout, I'm hoping the Agilent community may have a solution to my problem.
I'm told that the coding language for the Openlabs report templates is pretty much the…
Hello, I am troubleshooting a leak in the primary pump head of an Agilent 1290 G4220A binary pump. I am visibly observing that when the pump is operating, mobile phase is leaking into the seal wash lines. Also, by looking at the detector signals, I can…
Thanks for this.
To make sure I'm understanding this correctly does this mean that the instant pilot is acting as the terminating end of the bus and that the socket that the instant pilot is connected to is the one that is failing when no instant pilot…
The Agilent LabAdvisor software shows the Xe lamp life time, but in percent, not in hours. This is because of a fairly complex calculation, taking the amount of high or low power flashes into consideration. The higher the number, the more worn the lamp…
Hello, To cut to the chase: No, peak areas calculated in MassHunter will not be equal to the peak areas calculated in GC/OpenLAB ChemStation software. GC ChemStation and OpenLAB ChemStation use response units of pA for FID data whereas the response axis…
Hi, My method for 6890 GC/FID has a warning message that there are overlapping integrations for some of the compounds, I would like to correct this but unsure how, I know the answer lies in the integration events table. Any help is appreciated!
We have an LC-MS with an Agilent 1260 Infinity HPLC stack, with a G7167A multisampler. The multisampler has one drawer installed with 2x 54-vial plates. We have had some communication issues recently where the transport initialistation kept failing after…
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...