Here is the contact information for Agilent in Brazil. https://www.agilent.com/sites/agilent/en/contact-us/brazil
The Agilent Salesperson in Brazil is Marcelo Azevedo - marcelo.azevedo@agilent.com
Hello LC92 ,
Did you run the installer as an Administrator? That might cause issues like this.
Another thing to try is running the Software Verification Tool found in the Start menu under Agilent Technologies. See if there are any missing files. You…
Learn about how to check and extend the lifetime of peristaltic pump tubing; prevent and remove nebulizer blockages; clean the nebulizer and improve precision and reduce memory effects with spray chamber cleaning.
Preventative maintenance is crucial…
Learn more about accurate ICP-MS standard preparation, sample introduction, diagnosis of sample introduction issues, and preventive ICP-MS maintenance guidelines. In this video we provide simple steps to improve sensitivity and accuracy, precision, and…
If you have data associated with a worksheet you cannot make modifications to it. Depending on your software version, you will need to either do "Save As" and give it another name, or create a new worksheet from template. Then the new worksheet will not…
Hello. You have to adjust Nitrogen pressure to get the blue bar inside green area. Pressure regulator is located on the right side of the 4107. It should be ~ 600kPa.
Hello mipastor,
Thank you for your response. I think we do have problem with the MS2 heater. Agilent customer support hinted that it might be sensor problem or the board so service engineer will have to take a look.
The Digest of upcoming webinars has been updated as of April 23.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
In the previous post, I talked about the merits of automated sampling in the dissolution workflow . Here, I will provide some information about how to validate your automated dissolution system, using the 850-DS Sampling station from Agilent as an example…
This Information Applies To: Agilent MassHunter Qualitative Analysis Software
Issue
Error message prompted “Access to the path C:\Users\AgilentMad\AppData\Local\Temp\FILESPEC.TXT is denied" during search using NIST MS Program in MassHunter Qualitative...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When sending a run configuration from the AriaMx PC software, no run configuration is transmitted. The expected blue confirmation icon does not appear at the bottom of the touch...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
Can the AriaMx software be used on Windows 11?
Resolution
The AriaMx a nalysis software 2.0 has not been validated for Windows 11, so Agilent...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to control more than one AriaMx with one PC.
Resolution
If you connect the PC and instruments using an ethernet cable, you will not be able to establish multiple connections...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
In the Export Data menu, after exporting data in a LIMS format, the output file's name is incomplete.
Background
An example of everything after...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
The AriaMx Data saving behavior when priming experiments from the PC is dependent upon whether the user is logged in or a Guest and whether the user...
This Information Applies To: Agilent OpenLab CDS
Issue
Sequence Creation Template allows users to create a sequence template that identifies the order of injections or actions in the sequence.
This article outlines the step-by-step instruction...
This Information Applies To: Agilent 6100 and 6400 Series LC/MS Systems
Issue
Tuning a mass spectrometer involves optimizing the voltages applied to various optical elements in the ion path to achieve the required mass accuracy, resolution, and...
This Information Applies To: Agilent OpenLab ChemStation
Issue
In OpenLab ChemStation, creating a result set by combining multiple existing result sets can be useful in the following scenarios:
Combining single samples, sequences, or a combination...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The AriaMx analysis software shows an error when attempting to open a data file.
Background
The AriaMx analysis software can show several errors when something is wrong...