As long as you do not see any issues in your measurements, you can keep using the EM, until your new EM has arrived. At some point the Pulse HV will reach ~1800 V and the Analog HV will reach ~ 3300 V (if you are lucky). After that you will have to replace…
Instrument: 7890 GC modified for gas injection with a 10-port valco valve. It's dual SS inlet, dual detector FID/TCD.
I have installed some components into the AUX bracket, two heating components into AUX 1 and AUX 2, and a valve actuator in V1. Valve…
Hello,
The RI uses a lamp and since it's works on refractive index differences, it doesn't use a wavelength. The RI is what is called a "bulk" detector.
If you are thinking you can replace the lamp, it's part of the optical unit and when it fails…
Hello, my friend, After checking the logbook on the ChemStation, note that the method did not run due to an error in the G4212B detector indicating: Start Failed (temperature HW). After that, I checked the instrument with the Lab Advisor, and the Logbook…
Hello team, I wanted to consult the following: an HPLC 1260, I had to reinstall the software. Once I did it, after creating a new method and giving the order to inject, the software turns blue and immediately turns green and does not inject... After checking…
Hi, There are so many open questions, that i would ask you to run thorugh the "Troubleshooting Tool". It´s an guided pdf, which helps to identify the problem. The last performance report looks quite well, also the torch axis and the em tuning run without…
Otis,
This is the reply from Engineering:
the connection refused error indicates that the A-Plus server is not reachable, this can happen for two reasons:
The server has gone into error, in this case it is possible to launch A-plus from a dos…
Hi galderson,
that's a typical "it depends" answer. For the carrier gas line I assume you use at least a 5.5 or even 6.0 gas quality? Anyway depending on the gas quality there are different concentrations of impurities:
Now you need to…
I went back and installed a no-hole ferrule and get a passing air/water check (I assume this rules out the MS interface), but when installing a column to the MS interface with the other end capped, the air/water check fails.
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx touch screen displays error code 90 after the Instrument Health Check (IHC), which happens when the AriaMx is switched on, or after running the onboard diagnostic tests...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx optical modules
Issue
AriaMx users can change which AriaMx optical modules are installed to upgrade the instrument capabilities or to troubleshoot.
Items Required
Any...
This Information Applies To: AriaMx real-time PCR system
Issue
Error 43 is displayed on the AriaMx touch screen. Error 43 is a voltage error and it normally indicates that the cartridge LED voltage or motor voltage being detected is abnormal. Sometimes...
This Information Applies To: Agilent 2100 Bioanalyzer system
Issue
Can I run qPCR samples containing Sybr® Green I on the Bioanalyzer?
Background
Sybr® Green I is an Intercalating Dye commonly used to detect amplification products in real...
This Information Applies To: Agilent 4200, 4150 and 2200 TapeStation.
Issue
Is it possible to analyze single stranded DNA (ssDNA) on the TapeStation? Which kit is the most suitable for analysis of ssDNA?
Resolution
Agilent does not offer any...
This Information Applies To: Agilent 4200 and 4150 TapeStation systems
Issue
How to Run the software installation verification on 4200 and 4150 TapeStation systems.
Background
The 4150 TapeStation model G2992A and 4200 TapeStation model G2991B...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, and Femto Pulse
Issue
Perform a capillary alignment when a new array is installed in your Agilent Parallel Capillary Electrophoresis instrument. An alignment may also be performed...
This Information Applies To: Agilent 4200 and 4150 TapeStation
Issue
Are the Agilent DNA and RNA ScreenTape assays denaturing?
Resolution
The DNA ScreenTape assays in the TapeStation portfolio are not denaturing. Only the RNA and High Sensitivity...
This Information Applies To: Agilent LC pumps with manual purge valve.
Issue
A good practice before using a system is to purge the system to remove air. This is done by observing the clear tubing from the solvent bottle as well as the waste line...
This Information Applies To: ICP-MS MassHunter 4.x and 5.x
Issue
Unable to open a batch in offline data analysis, or the batch is empty.
If the ICP-MS MassHunter software closes unexpectedly, there is a power outage, or the ICP-MS and computer...