hi all,
we have ICP-MS 7800 and getting error 1445. The content of the error is as follows:
"1445, Error: Plasma gas flow rate is too low." We can't ignite plasma.
Gas valves and gas line have been checked and there is no problem.
Does anyone…
Hello!
It would be very good to get step by step instruction and definition of each row on Splitter calculator and other calculators to configure our system.
The system uses SCD and FID detectors.
Target is to get ratio 3:1 between SCD and FID for…
I have a chemist who uses GC/MS and has been experiencing issues with running samples and when he connects to the workstation with GC/MS via VNC Viewer it causes the samples to fail and throw errors such as, "Cannon open file D:\MassHunter\GCMS\1\simulate…
Dear team,
I'm running 8890 GC-FID using back injector and front Detector FID. When, we uploaded sequence table, there's message appearing that sequence table rear injection isn't detected. Can anyone help to advise what to do with that?
Thanks…
Hello!
I am inquiring about a Turbo-V 3K-T High Vacuum Turbo Pump which unfortunately failed due to a bearing problem. I would like to receive information and advice on the following issues:
1. Is a repair kit available for the Turbo-V 3K-T pump?…
Hello,
That error usually means that the EM grating motor has failed and will need to be replaced. You should call Agilent support for an onsite call.
As for how can you continue working without the FLD. I assume you have other detector(s) on this…
My knowledge of GCs is extremely limited. Currently we analyze for n-pentane only. The program was already set-up when I started working here.
Yes, an FID is present
1. Sampling vessel type unknown at this time.
2. I am expecting the range to be…
I have the flex metal G3188-27501 ferrules. when it comes to the Inlet, the ferrules fit alright and I can tighten them onto the column. When it comes to the FID port, the ferrule is too long and I can't screw in the column to the outlet. If I really…
While removing a column from an Agilent mass spec 5977B the column broke off and I can't figure out how to remove it. I'm using MassHunter version 10.1.64.1 (12/15/2021) but not actually using the mass spec but only the FID on the back. If I start a sequence…
How do I convert the Peak Area (pA*s) measurements in a GC-FID lab report into mass/weight percent of components for analysed crude oil samples?
How do I characterise the n-paraffins and estimate the single carbon number (SCN) distribution from the…
This Information Applies To: Agilent 6820, 6890, 7820A GC systems with a Split/Splitless (SSL) inlet
Issue
Non-volatile sample matrix components will accumulate in the inlet liner and impact on analytical performance. The inlet liner should be changed...
This Information Applies To: Agilent headspace samplers (HS)
Issue
GC cycle time needs to be calculated correctly. Too short a GC cycle time will reduce sample quality and possibly stop the analysis prematurely. Too long GC cycle time can cause...
This Information Applies To: Agilent 7820A GC
Issue
7820A GC is designed with simplified keypad that comes with five buttons. They are Stop, Prep Run , Start, Up and Down arrow buttons. Changing the IP address requires a different method compared...
This Information Applies To: Agilent Single Needle Autosamplers
Background
Sometimes the user may observe liquid flowing from Port four on the autosampler injection valve. During an injection sequence, it is normal to have liquid from port four...
This Information Applies To: Agilent 4200, 4150, 2200 TapeStation systems
Issue
Can I run an assay using the ladder or sample buffer from a different assay if I have run out of the appropriate assay ladder or sample buffer? Is it possible to run...
This Information Applies To: Agilent ICP-MS 7700, 7800, 7850, 7900, 8800, and 8900 systems
Issue
Peristaltic pump tubing that has lost its elasticity will not deliver the sample to the nebulizer correctly. When the pump tubing appears limp or flattened...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx touch screen displays error code 90 after the Instrument Health Check (IHC), which happens when the AriaMx is switched on, or after running the onboard diagnostic tests...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx optical modules
Issue
AriaMx users can change which AriaMx optical modules are installed to upgrade the instrument capabilities or to troubleshoot.
Items Required
Any...
This Information Applies To: AriaMx real-time PCR system
Issue
Error 43 is displayed on the AriaMx touch screen. Error 43 is a voltage error and it normally indicates that the cartridge LED voltage or motor voltage being detected is abnormal. Sometimes...
This Information Applies To: Agilent 2100 Bioanalyzer system
Issue
Can I run qPCR samples containing Sybr® Green I on the Bioanalyzer?
Background
Sybr® Green I is an Intercalating Dye commonly used to detect amplification products in real...