Hello team
I write this message in order to receive some help regarding the use creation of reports using the Mcrosoft Add-in of a customer's Microlab 5.7. It is supposed that these icons must appear in Microsoft Word in order to create reports but…
Hello,
What version of the software do you have? The version will be something like CDS 2.x where x is the version change. I would guess that you still have injections setup as cal stds and when you reprocess it is clearing and recreating the calibration…
Hello mass_defect ,
There is currently not a workflow for changing the sample name information in MassHunter after the data file has been acquired. There have been enhancement requests made for this feature but there is currently no timeline for when…
Support and educational resources for the Labware MiniHub
Automation Solutions Knowledge Base
Microplate-Handling Device Guides
PDF user guides
Online Labware MiniHub User Guide
Opening Labware MiniHub Diagnostics
Creating Labware MiniHub…
To enable the Net.TCP Port Sharing Service using MMC
From the Start menu, open the Services Management Console either by opening a Command Prompt window and typing services.msc or by opening Run and typing services.msc into the Open box.
In…
This video guides you through the process of removing the capillary on a system with a VacShield and applies to G6470B, G6475A, G6495C, G6495D, Ultivo (G6465A, G6465B) iQ (G6160A), and Revident (G6575A).
This video is intended to support the written…
This video guides you through the process of installing and removing a capillary with a gate valve and applies to G6495B, G6546A, and 6545XT AdvanceBio (G6549A).
This video is intended to support the written instructions found in the online help or…
This Information Applies To: Agilent 6820, 6890, 7820A GC systems with a Split/Splitless (SSL) inlet
Issue
Non-volatile sample matrix components will accumulate in the inlet liner and impact on analytical performance. The inlet liner should be changed...
This Information Applies To: Agilent headspace samplers (HS)
Issue
GC cycle time needs to be calculated correctly. Too short a GC cycle time will reduce sample quality and possibly stop the analysis prematurely. Too long GC cycle time can cause...
This Information Applies To: Agilent 7820A GC
Issue
7820A GC is designed with simplified keypad that comes with five buttons. They are Stop, Prep Run , Start, Up and Down arrow buttons. Changing the IP address requires a different method compared...
This Information Applies To: Agilent Single Needle Autosamplers
Background
Sometimes the user may observe liquid flowing from Port four on the autosampler injection valve. During an injection sequence, it is normal to have liquid from port four...
This Information Applies To: Agilent 4200, 4150, 2200 TapeStation systems
Issue
Can I run an assay using the ladder or sample buffer from a different assay if I have run out of the appropriate assay ladder or sample buffer? Is it possible to run...
This Information Applies To: Agilent ICP-MS 7700, 7800, 7850, 7900, 8800, and 8900 systems
Issue
Peristaltic pump tubing that has lost its elasticity will not deliver the sample to the nebulizer correctly. When the pump tubing appears limp or flattened...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx touch screen displays error code 90 after the Instrument Health Check (IHC), which happens when the AriaMx is switched on, or after running the onboard diagnostic tests...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx optical modules
Issue
AriaMx users can change which AriaMx optical modules are installed to upgrade the instrument capabilities or to troubleshoot.
Items Required
Any...
This Information Applies To: AriaMx real-time PCR system
Issue
Error 43 is displayed on the AriaMx touch screen. Error 43 is a voltage error and it normally indicates that the cartridge LED voltage or motor voltage being detected is abnormal. Sometimes...
This Information Applies To: Agilent 2100 Bioanalyzer system
Issue
Can I run qPCR samples containing Sybr® Green I on the Bioanalyzer?
Background
Sybr® Green I is an Intercalating Dye commonly used to detect amplification products in real...