I have an Agilent 5975C MSD and 7890A GC that I'm getting a failed PING test on. I've done the troubleshooting I can (reboot system in proper order, reboot PC). I can ping the main IP but the ones going to the instruments fail. Please advise. PC is running…
Hii,
I'm looking for some help or suggestion to unlock my 5973 MS.
In the process of updating the FW from 5.01.62 to 5.02.07, required by MSD Chemstation E.02.01, I received a request for USER and PASS that did not stop the procedure, but eventually…
I'm in IT support for a chemistry lab using an old Varian Cary Eclipse Fluorescence Spectrophotometer. The old PC the lab tech were using had some issues during Scan Setup where they were unable to input the necessary parameters for their measurements…
Hi carcuri13, This sounds like the heater sensor assy is failing. If the change is rapid in temperature , the thermal block is not capable of changing quickly. The heater sensor would need to be replaced. Regards James
"Instrument" software of our LC doesn´t show analysis results anymore. When we try to open result data, it shows the message "Incomplete results. 1 out 1 data files do not have a result file and will not show up on the report. To generate results recalculate…
Thank you Paul. I was able to do all that now. I also did inlet maintenance:
opened the inlet completely, replaced guard column+fittings (ferrules on both ends, column nut to Ultimate union), gold seal+washer, and inlet reducing nut (used a better looking…
At some point I believe OpenLab CDS software, Rev. C.01.08 [210], was corrupted for one GC. We run two Agilent 7890B's on the software. There are two issues for GC-4, file path "\chem station\1\". The other GC \2\ is running perfectly. No issues at all…
When we run standards (or ICAL) the internal standards get slightly higher the higher the concentration of the standard. The analyst has mentioned this with samples as well (dirty samples vs clean samples). When we run blanks or clean samples the IS goes…
A few things to check: - use the latest version of LabAdvisor (currently B.02.14 SP1) - thoroughly purge the entire pump with the selected solvent - double-check or replace the blank nut - using a piece of tissue, check all physical connections for leaks…
Hi dhanong, If you have 10 GC at 2 fids per GC all on at the same time using 40ml/min of H2, thats only 0.8litres per minute. I am not sure what the max would be, but I have seen that many GC on 1/8th inch line. The tricky part is when you get to the…
This Information Applies To: Agilent 5100, 5110, 5800, and 5900 ICP-OES systems
Issue
When troubleshooting communication issues between Agilent 5000 Series ICP-OES and the instrument controlling computer, it is necessary to know the IP address of...
This Information Applies To: Agilent 5000 series ICP-OES systems
Issue
Poor or high relative standard deviation, or a noisy signal is an indication of poor precision during analysis.
Resolution
There are many potential causes for an instrument...
This Information Applies To: Agilent 5000 series ICP-OES systems
Issue
Instrument calibration (wavelength), detector calibration (dark current, or method calibration (worksheet) failure.
Resolution
There are several reasons why a calibration...
This Information Applies To: Agilent 5000 series ICP-OES
Issue
Exhaust temperature and requirements for laboratory site preparation
Background
Certain parameters will impact the actual temperature of the plasma exhaust. Some of these factors...
This Information Applies To: Agilent 700 Series ICP-OES instruments
Issue:
It is important that a torch alignment is performed to ensure that the optics are optimized and are focused on the analytical zone of the plasma. This alignment procedure...
This Information Applies To: Agilent 5800/5900 ICP-OES
Issue:
The instrument requires clean, dry, noncorrosive air for cooling purposes. The air enters the instrument through an air supply vent located beside the chimney on the top of the instrument...
This Information Applies To: Agilent 5100, 5110, 5800, 5900 ICP-OES systems
Issue
The ICP-OES spray chamber filters the sample droplets created by the nebulizer. Larger droplets fall to the chamber drain, while the smaller droplets are introduced...
This Information Applies To: Agilent 5000 ICP-OES Series and Agilent ICP Expert Software
Issue
How to connect Agilent 5000 series ICP-OES systems to Agilent ICP Expert software via LAN
Steps to Follow
How to connect Agilent 5000 series ICP...
This Information Applies To: 5000 series ICP-OES (5100/5110/5800/5900), ICP Expert
Issue
How to Reset the AVS 6/7 after maintenance or when a red LED is visible
Steps to follow
Tips : Instructions for changing the AVS switching...
This Information Applies To: Agilent 5100, 5110, 5800, 5900 ICP-OES
Issue
The axial pre-optic window needs checking from time to time to ensure it is clean.
If the axial pre-optic window is dirty, it must be cleaned or replaced to ensure adequate...