Hello, I am having troubles with the MS40+ pump I use for my ICP-MS machine. I did an oil change yesterday and cleaned out the inside as well as the filters (the oil was pretty low since I had forgotten to check it for a while) and now when I go to turn…
Hi emilymorin ,
I'm glad you found a solution that works for your data sets. I have continued to investigate this issue, but your solution does not work for all of the data sets I have tested with. I suspect disabling the save file feature may work…
Hope your week is going well, can wait for spring to actually arrive.
When we turn auto offset on for either of our GCs, it ramps the output so high that it shuts down. This is just for the nitrogen phosphorus detector. We normally turn it off, but…
Thanks! To add, I just ran the software verification tool and the MassHunter GCMSAcq_base.xml report failed. File Report Summary
Missing files or invalid files found:
Invalid Files :1
No system file difference found
Invalid Files …
Hi mubashirraza, PCBs are not commonly sampled via headspace. SPE is more commonly used as a cleanup step followed by standard auto-sampler injection. PCBs are more often detected using MS or uECD due to their more selective operation. I've attached some…
Hi there! We have a Cary 60. We are doing preventive maintenance, but the noise test fails and it took up to three or four times to get a successful result. What can we do to improve this and get a passed result the first time?
We have several 1220 Infinity II system (G4290B) on our location. They are connected same type of computers with same windows. Only one of them has connection issue as below. Since there is connection to detector (I can control detector fully), I am not…
As per my knowledge after changing any component in GC (FID assembly,Injector liner parts,Column) the instrument need to be kept for conditioning about minimum of one hour other wise as you did three to four blank injections has to run. Due to the temperature…
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
When your Agilent OpenLab ChemStation Edition software fails to launch with errors " Login failed with the following message: Configuration system failed to...
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
Agilent OpenLab ChemStation Edition software fails to launch with error containing the words " Autostart Macro failed ”. This article will provide you some...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer and Oligo Pro II instruments, and their respective controller software.
Issue Failed to build pressure error comes up shortly after starting a separation...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve.
Issue
Removing the Ion Transfer Capillary for maintenance on instruments with gate valve. The gate valve allows ion capillary removal and...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab CDS, Agilent OpenLab EZChrom
Issue
Due to the license error “ An error occurred connecting to the license server: The desired vendor daemon is down. Check the Imgrd log file...
This Information Applies To: HPLC Advisor app
Issue
Legacy HPLC method needs to be translated to a new column or LC system (HPLC to UHPLC or Analytical to Preparative LC).
Requirements
Install the most recent version of the HPLC Advisor...
This Information Applies To: Agilent 7890 A/B, 8860 and 8890 GC Systems with Split/Splitless (SSL), Multimode (MMI) or Programmable Temperature Vaporization (PTV) Inlets
Issue:
The Inlet Leak & Restriction Test is executed after every inlet maintenance...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7, ICP Expert version 7.X
Issue
The AVS can contribute to instrument performance issues such as sensitivity and precision. During troubleshooting, bypassing (or skipping...
This Information Applies To: Agilent GC Systems
Issue
Loss of peak resolution can be a combination of decrease in separation and increased peak width. Loss of resolution can impact on analytical reproducibility and accuracy.
Other chromatographic...
This Information Applies To: Agilent GC Systems
Issue
Contamination that creates ghost and carry over peaks can be introduced at different points including sample preparation, introduction, and separation. The additional peaks can cause false positive...