This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Agilent OpenLab ChemStation Edition software fails to launch with error containing the words "Autostart Macro failed”. This article will provide you some basic steps in troubleshooting the issue.
Scenario 1. Autostart Macro failed, error #xxxx occurred. The reported error numbers are 999, 42, or 17923.
Tips: File Name Extension will need to be enabled from the File Explorer View menu in order to see CSTools.exe.
Figure 2: CSTools.exe in CORE folder
Scenario 2. OpenLab ChemStation would open after acknowledging this error "Autostart Marco failed, error #65535", but all the instrument modules showed offline and, some modules were not displayed even though they were detected during the autoconfiguration.
This issue is linked to a bad global.config file that had been corrupted during the PC reboot.
global.config.old. A new global.config file will be created from the default settings.
Figure 3: global.config file in GlobalSettings folder
Tips: Hidden items will need to be enabled from the File Explorer View menu in order to see the ProgramData folder
If the issue continues, contact your local Agilent Local Support.
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