This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
When your Agilent OpenLab ChemStation Edition software fails to launch with errors "Login failed with the following message: Configuration system failed to initialize. ChemStation will shutdown now", this article will provide you some basic steps in troubleshooting the issue.
This error message is usually the result of a corruption in the user.config file or a corrupted instrument configuration (typically stemming from an unexpected shutdown or power outage).
Rename or delete the file. It will be recreated automatically during the next ChemStation launch process.
Tips: Hidden items will need to be enabled from the File Explorer View menu in order to see appdata
Tips: Sometimes, after deleting or renaming the user.config file, OpenLab ChemStation fails to launch with the associated error: "Autostart Macro failed, error #xxxx occurred", where #xxxx can be different numbers. Check out the article OpenLab ChemStation Autostart Macro Failed Error for further suggestions.
Corrupted instrument configuration
Rename or delete the RapidControl.InstrumentConfig.xml file. It will be recreated automatically during the next ChemStation launch process.
In case deleting the user.config and RapidControl.InstrumentConfig.xml files do not solve the issue, create a Windows user profile and try launching the instrument.
If the issue continues or further help is required, contact your local Agilent Support.
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