Dear Agilent, We are at the moment experience trouble regarding initialization of Chemstations rev. C.01.07 [27] to 7890B GC`s on a couple of Windows 7 computers. Please see attached message box. We are able to ping both 7890B GC instruments. In config…
Hi I am new to GC Method development phase. We are having GC 7820 A with FID detector. Currently I am developing a method for industrial solvents. When I run a blank (THF), I got a very unusual spikes in the chromatogram as seen below. I have changed…
Hello, I am having the same problem when trying to log into Chemstation: Configuration system failed to initialize. Chemstation will shutdown now. I have tried to rename or delete the user.config as explained before (following the Win7 steps), but I cannot…
Good day, Wondering if anyone can help as Agilent phone support will not. Trying to install OpenLAB CDS Chemstation C.01.07 SR3 onto a Windows 10 machine (their support did tell me that version is supposed to be supported on Windows 10). But when it tries…
I think it is something linked to Excel. I was able to turn on the alerts for the log so the basic program is working but trying to open the log fails with no errors. Starting acq does create a popup that it failed to write to the log but every thing…
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
When your Agilent OpenLab ChemStation Edition software fails to launch with errors " Login failed with the following message: Configuration system failed to...
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
Agilent OpenLab ChemStation Edition software fails to launch with error containing the words " Autostart Macro failed ”. This article will provide you some...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer and Oligo Pro II instruments, and their respective controller software.
Issue Failed to build pressure error comes up shortly after starting a separation...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve.
Issue
Removing the Ion Transfer Capillary for maintenance on instruments with gate valve. The gate valve allows ion capillary removal and...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab CDS, Agilent OpenLab EZChrom
Issue
Due to the license error “ An error occurred connecting to the license server: The desired vendor daemon is down. Check the Imgrd log file...
This Information Applies To: HPLC Advisor app
Issue
Legacy HPLC method needs to be translated to a new column or LC system (HPLC to UHPLC or Analytical to Preparative LC).
Requirements
Install the most recent version of the HPLC Advisor...
This Information Applies To: Agilent 7890 A/B, 8860 and 8890 GC Systems with Split/Splitless (SSL), Multimode (MMI) or Programmable Temperature Vaporization (PTV) Inlets
Issue:
The Inlet Leak & Restriction Test is executed after every inlet maintenance...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7, ICP Expert version 7.X
Issue
The AVS can contribute to instrument performance issues such as sensitivity and precision. During troubleshooting, bypassing (or skipping...
This Information Applies To: Agilent GC Systems
Issue
Loss of peak resolution can be a combination of decrease in separation and increased peak width. Loss of resolution can impact on analytical reproducibility and accuracy.
Other chromatographic...
This Information Applies To: Agilent GC Systems
Issue
Contamination that creates ghost and carry over peaks can be introduced at different points including sample preparation, introduction, and separation. The additional peaks can cause false positive...