Hi danots, Thank you for your reply. We have tried exchanging the ceramic tubes (upper and outer) several times, but this does not do the trick. Also the columns have been replaced frequently, as we customize the application a lot being R&D. The SCD works…
Hi everyone, I am trying to install ChemStation on my Windows 10 Pro computer and I am having some issues. This issue comes up each time I try to configure my instrument and I am not sure why. The HPLC I use is 1260 series from Agilent and has a VWD,…
Recently I noticed a larger pressure fluctuation during the injection process for my 1220 autosampler. I tested the system using Lab Advisor's Pressure too High test and it failed stating that there is a clog. I switched out the needle, needle capillary…
071619 Hi, This question is related to my previous question about method development. The method I devised seems to work well, in that a calibration standard run after my curve is set up yields results that I expected. There is virtually no interferences…
Hi, We observed an error during autotune of QQQ GCMS as "Peak width gain failed", When it was occurred and what is the reason for the repeat error, Autotune was not completed due to " Peak width gain failed". Please suggest the recommendations and possibility…
Hi, folks! Suddenly, after about 3 years of shutdown and re-run, our Agilent Q-TOF 6530A has failed. I have problems with signal stability, the signal intensities over time looks like "saw"/waving at all masses.
Here is a typical mass calibration (same…
Hi, In Masshunter 10, for a 6470 QQQ is it possible to have your worklist display the time that each injection will start and finish, or failing that, the time/date that your worklist is due to complete. Thanks - John. ross
Master List
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Users of Agilent Spectroscopy Database Administrator (SDA) software will find many of their questions answered in the attached document. The latest revision of ICP-MS MassHunter software (G7201B, B.01.02) for the 7700 Series ICP-MS and 8800 ICP-QQQ now…
I am now using the HPLC infinity 1260 with the software Openlab (Version A.01.02), the software shows an EMF now as shown in the attached photo. I know EMF means Early Maintenance Feedback, but what should I do to deal with it. I tried to find some useful…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...