Hi danots, Thank you for your reply. We have tried exchanging the ceramic tubes (upper and outer) several times, but this does not do the trick. Also the columns have been replaced frequently, as we customize the application a lot being R&D. The SCD works…
071619 Hi, This question is related to my previous question about method development. The method I devised seems to work well, in that a calibration standard run after my curve is set up yields results that I expected. There is virtually no interferences…
Hi everyone, I am trying to install ChemStation on my Windows 10 Pro computer and I am having some issues. This issue comes up each time I try to configure my instrument and I am not sure why. The HPLC I use is 1260 series from Agilent and has a VWD,…
Hi, folks! Suddenly, after about 3 years of shutdown and re-run, our Agilent Q-TOF 6530A has failed. I have problems with signal stability, the signal intensities over time looks like "saw"/waving at all masses.
Here is a typical mass calibration (same…
Recently I noticed a larger pressure fluctuation during the injection process for my 1220 autosampler. I tested the system using Lab Advisor's Pressure too High test and it failed stating that there is a clog. I switched out the needle, needle capillary…
Users of Agilent Spectroscopy Database Administrator (SDA) software will find many of their questions answered in the attached document. The latest revision of ICP-MS MassHunter software (G7201B, B.01.02) for the 7700 Series ICP-MS and 8800 ICP-QQQ now…
Master List
This file contains a list of 261 commonly used consumables and parts for Smart Alerts eligible systems.
Upload this file to your Smart Alerts software to automatically populate the Master Parts List
Hi, We observed an error during autotune of QQQ GCMS as "Peak width gain failed", When it was occurred and what is the reason for the repeat error, Autotune was not completed due to " Peak width gain failed". Please suggest the recommendations and possibility…
Hi, In Masshunter 10, for a 6470 QQQ is it possible to have your worklist display the time that each injection will start and finish, or failing that, the time/date that your worklist is due to complete. Thanks - John. ross
I am now using the HPLC infinity 1260 with the software Openlab (Version A.01.02), the software shows an EMF now as shown in the attached photo. I know EMF means Early Maintenance Feedback, but what should I do to deal with it. I tried to find some useful…
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...