Hello vanphu, Thanks for the model information. On power on, the motor needs to move the pump to specified positions and if it fails to do so in a range of motor steps, it can give the error you mentioned. We advise to leave the pump stroke in auto to…
Hi Carmen,
Visually check your column in signs of contamination of stationary phase. It looks like your column was too old. In that case you could just reverse the column direction, and put for for long term conditioning at room temperature, then condition…
What should you consider when selecting gases for your new GC or GC/MS system?
Which gases will you be using?
Did you c onfirm that gases available are a supported configuration for installation ?
Gas requirements are specified in Site Preparation…
Hi, We have agilent 6545 qtofms. The quad tune in neg mode is failing due to failed wide peak width for 1633 ion. any suggestions to troubleshoot. please see the image. Thanks
Hello I have an ICP-MS 7900. My Check Performace fails all the time. I washed the entire system and replaced the chambers and cone again. The same applies to oil changes. Nevertheless, my Check Performace fails. Can anyone help me with this? Or someone…
Hello,
I am expeirencing the same issue after having to reload E.02.02.1431. The quant report prints as one job and the chromatogram and the spectra reports (I'm printing a detailed report) print as a second job.
I've done as ron_tackett mentioned…
Hello, I am running residual solvent testing on a product for my company and I am having issues with peak sensitivity. I am running this testing on a 7890/7697 GCHS-FID combo. I am tasked with coming up with a solution to this issue by only adjusting…
Hi Paul, thank you for your reply. I can't attach a full autotune report due to it failing mid run. I can however add the text file it generated.
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Autotune_20230419_130648.txt
Download
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I have proposed system from agilent 7890B to check high purity gases . system consists of TCD , PDHID and FID . me question is do you think that system is complicated and i have risk that if any fault happened the whole system will be down . How to guard…
Hello! My multisampler (G7167B: DEBAR00250) has the following error: compressor has error EE 30756,0. According to the manual, this indicates a possible hardware error. I ran a sample cooler function test, which failed, and the result comment is: target…
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...