There could be issues with either control signals to the HED power supply or the power supplied to the HED power supply. These electronic issues are down in the depths of the instrument and should be handled by a trained service engineer. Please contact…
A bit late maybe, but you can set the printer within the macro using the MYPRINTER = "name of printer". Use the command before your STARTPRINT command, and then at the end of the macro remove it (REMOVE MYPRINTER), so that it will only be active for the…
Here's a link to the video from this event!
(+) Diagnostics From Your Desk, Troubleshooting From Your Kitchen Table - Follow-up Discussion - Forum - Gas Chromatography - Agilent Community
You should always consider that after re-igniting the lamp, it typically requires 60-90 minutes establishing a stable detector signal.
Based on this it does not always make sense and saves lifetime shutting off the lamp.
Keep constant flow 1.2 ml/min into the MS and do a Pulsed Splitless injection, tips in the help section of the Operating manual. Your system's diffusion high vacuum pump can only handle 2.0 ml/min maximum so do not exceed that ever.
If you have a 30m…
In Manual Tune, PFTBA closed, set the scan range to 10-100, then click on the spectrum scan button. The spectrum will show repeatedly in the middle window to the left at the long red arrow..
Beautiful. Does the spacing change with a different column flow rate? If this is 1.2 ml/min, for example, is it different with only 1.0 ml/min? If it changes and you did the inlet and column maintenance properly, the issue is before those. If it does…
How do you split the sample? Is it two different injection ports? Two different columns into the injection port? Or a two way splitter - purged or unpurged?
Are you injecting split or splitless? Please upload the acqmeth.txt file that is in Windows…
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...