Hello,
That error usually means that the EM grating motor has failed and will need to be replaced. You should call Agilent support for an onsite call.
As for how can you continue working without the FLD. I assume you have other detector(s) on this…
Hello!
I am inquiring about a Turbo-V 3K-T High Vacuum Turbo Pump which unfortunately failed due to a bearing problem. I would like to receive information and advice on the following issues:
1. Is a repair kit available for the Turbo-V 3K-T pump?…
I'm running a GC(7890A) / MS(5975C) with MassHunter Acquisition software. I automate much of my data analysis in Python by exporting the GC signal (FID) to .csv, and then exporting the MS signal using 'Export 3-D Data...' in MSD Productivity Chemstation…
Recently, we connected the column (CP7429) to TCD and FID using a Y splitter. However, there is no signal response on both TCD and FID after manually injection of the calibration gas (containing H2, CO, CH4, C2H4, C2H6 in CO2). The carrier gas is Ar.…
Dear Colleagues, apologizing for frequently wondering but I first faced this problem. GC produces a signal without turning on the FID Detector!? Please look at the attached photo. After turning on the detector and then conditioning the column while the…
Hello MikeL ,
Just wanted to post what we discussed during your call with the support center so if anyone else sees a similar problem they will have some things to try.
There can be issues with copying and pasting fairly large amounts of information…
For many FID methods, 10-20 Hz data rate is sufficient unless you're doing a fast method of some sort. You need enough data points to define the peak correctly and not get any spectral tilt. Typically 15-20 points across the peak is enough.
i had faced this troubleshooting before
it is probably a software problem.
first close masshunter and double click ( remove masshunter process)
open the soft again and try to create another method with same parameters it should work
also try to…
When performing the Eukariote Total RNA test on the same chip we had some samples with very degraded RNA and one sample with what seems like good quality RNA but the software failed to give a RIN value for that sample. Is there a way to still measure…
Hello AGILENT family,
i have a few questions on the analysis of Pb in blood samples.
am failing to get the right concentrations of the QC sample 8ppb instead it’s reading 0.08 ppb and at the same time it’s also showing overange (0.08o) even when my…
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
How to power on the Agilent ICP-MS Foreline Pump when fully powering on the Agilent ICP-MS System, or after performing maintenance.
Background
The ICP...
This Information Applies To: Agilent ICP-MS MassHunter Software version 5.1 and above
Issue
The user manuals for Agilent ICP-MS Systems for MassHunter 5.1 and above are included in the ICP-MS MassHunter Help and Learning Center. There are manuals...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Elevated oxide ratio values are defined as greater than 1.5% for x-lens configuration or greater than 3% for s-lens configuration. Possible causes are contamination...
This Information Applies To: Agilent GC/MS Systems
Issue
The software version is a valuable information usually required for troubleshooting, software updates preparation or to check installed options.
Table of contents
MassHunter GC/MS Acquisition...
This Information Applies To: Agilent LC modules with RFID tag readers
Issue
Agilent uses RFID (radio frequency identification tag) tag readers in some HPLC components such as detector lamps and flow cells, pump heads, purge valve and mixers. However...
This Information Applies To: Agilent LC systems with Lab Advisor software.
Issue
In Lab Advisor, the Logs and Results register is available for gathering history and additional information on the system. It presents data collected from the configured...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
What information does the ICP-MS instrument status indicator provide?
Background
The ICP-MS Instrument Status Indicator on the instrument, and in the...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
How to power off Agilent ICP-MS systems before maintenance, for long-term shutdown, or for power cycling the instrument. Power cycling may be required when...
This Information Applies To: Agilent OpenLab CDS
Issue
Steps to close an instrument connection to a primary instrument controller, to start a successful connection to a secondary instrument controller, or to configure the instrument.
Background...
This Information Applies To: Agilent HES source, Agilent 5977 Series GC/MSD
Issue:
During normal operation of the GC/MSD, the ion source will need to be disassembled to proceed with abrasive ion source cleaning and / or replacement of consumable...