Running a 7800 ICP-MS and during the past two weeks have been experiencing difficulties. The doubly charge percentage has continually risen with each day of testing. I have removed and cleaned the cones and lens stack and conditioned before use. I checked…
Hello, Finally we were able to resolve, for some reason the scheduled task that is supposed to generate the certs at startup was failing. Recreating and running the task fixed the certificate after rename issue, and now the client is able to connect to…
Hi Everyone, I am hoping I could get some advice with separating Aniline and DMSO with GC-FID.
We tried DB-Wax, DB-624, DB-5 so far but it did not work well. The retention time could be 2 min different max but the problem is DMSO has some impurities…
This file contains a list of 14 commonly used consumables and parts for Intuvo 9000 GC .
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Hello,
Please try replacing the torch. If that does not resolve your issue, please contact Agilent customer support to begin the process of opening a repair service order. It is possible that your waveguide has failed. Have a great day
Hi,
Recently Run the Wavelength accuracy and signal to noise at FLD detector for qualification purposes but it not passing. In wavelength accuracy test got Excitation value 350 it ok but in case of emission got 393 nm its failed required minimum 394…
Hello,
I will assume you mean you are using the backup restore tool for CDS 2.4 not the ECM XT import scheduler. If you have setup an import scheduler task to back the ECM-XT system up that would be self-referential and would not actually back anything…
Hello,
Having sorted out our printer problem with MassHunter for GC we started having another issue on Friday night last week. The software suddenly stopped mid run giving an error that the drivers for the MSD could not be found. After restarting…
Hi Marty,
After transferring the CC file, I linked it to my processing method and reprocessed all data. There are no errors after processing. By broken, I mean that the values are not showing up/blank in my injection results (and also in my custom report…
Hi. The pump made loud noises for several days. After that, the pump stopped working normally. Near 600 rpm the pump stops and A-PLUS Software was showing fail status (205) with error code 206 (bit 128) - too hight load. We use Agilent pump - TPS compact…
This Information Applies To: Agilent LC Pumps
Issue
If a user suspects that the gradient composition isn’t accurate and causes poor chromatography such as retention time shifts, late, early, no peaks or merging peaks. This article provides a quick...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosampler
Issue
Replacing the Needle Seat of the Autosampler is required when:
The needle seat is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent OpenLab CDS
Issue
This article discusses different types of bracketing modes and how to set up a bracketed calibration in Data Analysis for OpenLab CDS 2.x
Background
Occasionally, the instrument conditions...
This Information Applies To: Agilent OpenLab CDS
Issue
Identifying the baseline codes and baseline code descriptions for OpenLab CDS
Background
OpenLab CDS Data Analysis includes the same integration algorithms as available in both OpenLAB...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to filter a signal in an Intelligent Report.
Requirements
To be able to carry out the procedure as described, the privilege of Data Processing...
This Information Applies To: Agilent OpenLab CDS
Issue
This article outlines different ways to quantify the amount of compound in an unknown sample.
Background
Quantitation uses peak area or height to determine the amount of a compound in...
This Information Applies To: Agilent G1329A/B and G1313A Standard Autosampler
Issue
Replacing the needle seat of the Agilent 1100/1200/1260 Standard Autosampler may be required during regular maintenance, replacing a bent needle, or flow path blockage...
This Information Applies To: Agilent G1329A/B and G1313A Standard Autosampler
Issue
Replacing the needle of the Agilent 1100/1200/1260 Standard Autosampler may be required during regular maintenance, replacing a bent needle, or flow path blockage...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosamplers
Issue
Replacing the Needle Assembly of the Autosampler is required when:
The needle is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent 6000 Series LC/MS Systems equipped with MS40+ rotary vane pumps
Issue
Replacing the MS-40+ (rough pump) fluid periodically is a key maintenance procedure to improve vacuum performance and minimize the possibilities...