Hello E_Johnson ,
I’m sorry for the delayed reply to your message.
Thank you for asking this question. Always refer to the applicable Agilent instrument safety information when performing instrument maintenance or repair ( 7890 Series GC Safety Manual…
Hi we are now using masshunter quant to process the data of gc/fid obtain by openlab cds and then using gc translator.the multiplier has already been set in the sequence table.and is there a way to obtain it from the masshunter in the batch table.so the…
Hello!! When running HPLC, I am receiving the following warning which prevents my sequences from running: "DAD method download failed for module G4212B:DEAA303287! Use Signal is not allowed to be changed during run." I am receiving this warning when I…
Hi, i want to update the Firmware of an 5975C with the Firmware Update program msupdate.exe of OpenLab to Version 7.02.29. At the moment the version is 5.02.09 and this version doesn’t support the new OpenLab. Unfortunately the update aborts at one point…
Hello,
I had my 6890 Plus GC connected to Chemstation B04.02 through a G1369B LAN card recently. Today I had a warning #103 "Sig 1 buffer full" shown in the GC display, probably because the PC went to saver mode over the past couple of days. I restarted…
Dear all,
we just recently received an upgrade from OpenLab 2.3 to 2.7. We control a Shimadzu with OpenLab. The Shimadzu GC-FID received a new set of drivers during upgrade.
We are now running into problems during calibration of our runs which were…
Hello scientists, I need help
I am using an MP-AES 4200, It worked perfectly until we had a power interruption. Ever since it has kept giving errors such as
1. Plasma Failed to ignite. This may be due to a low supply of Argon or Nitrogen, a deteriorated…
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
When a sample name starts with zero, the leading zero disappears from the exported data ( Figure 1 and Figure 2 ).
Background
Removing the leading...
This Information Applies To: Agilent 7890B GC system and 7697A headspace sampler
Issue
The 7697 Headspace Sampler can be configured to communicate directly with the 7890B GC. When this direct communication is configured, the 7697A headspace gets...
This Information Applies To: Agilent GC/MSD systems
Issue:
When performing MS tuning, there is error message "No Emission Current" and tune is aborted.
Steps to Follow
This error normally means that the selected filament is not working. Perform...
This Information Applies To: Agilent OpenLab CDS
Issue
Any desired processing method can be assigned to the current Result Set.
Requirements
A result set available to link the method to.
Correct Privilege (Role Membership) set up for the...
This Information Applies To: Agilent LC and CE Systems compatible with Lab Advisor
Issue:
Firmware is updated or downgraded when new features are added, or to fix some system bugs. It also solves compatibility issues when a new module is added to...
This Information Applies To: Agilent OpenLab CDS
Issue
This article shows how to export a report of peak area and retention time of a sequence in an Excel format.
Prerequisites
To be able to carry out the procedure as described, privileges...
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
This article explains how to install the Agilent 2100 Expert software and connect a PC to an Agilent 2100 Bioanalyzer system.
Steps to follow:
The latest version of...