I have tried two new lamp and its all fail intensity test on the controller. Then I borrow a standard flow cell from another LC and I got min. intensity pass but fail average intensity. So I use Methanol to clean the flow cell window and flush the flow…
Hello Nbauer, thank you! I've tried to move the blanking nut at the outlet valve but the result is the same "test aborted by system" and, on the right "failed to comunicate with the module". All modules are connected so maybe could be a problem with the…
Hello, This issue sounds like the one described in KPR#:245690 of the OpenLab ChemStation Software Status Bulletin: https://www.agilent.com/cs/library/support/Patches/SSBs/M83xxAA.html#TTID:245690 I have copied the contents of the relevant entry below…
Dear Sir/Madam
Good morning. Currently, I am working on GC-MS, Agilent. I am able to run my samples as a batch samples. However, I am not able to quantify as well as prepare calibration curve using MassHunter. I followed the user manual but failed.…
Hi!
I run 200.8 on the 7850 ICPMS for drinking water.
I calibrate with 10, 50, 100, 250, and 500 ppb for Cu (among others). I would like to calibrate up to 2,000 or higher for Cu - but every time I try to calibrate above 500, my CCV and LFB fail…
Hello, I have a Agilient CP7420 column connected to the GCMS-QP2020NX also equipped with a FID detector and the column is connected to the FID (carrier gas helium 1mm/min). The column and the chromatograph are new, but the column was purchased from 3…
Hi, We have agilent 6545 qtofms. The quad tune in neg mode is failing due to failed wide peak width for 1633 ion. any suggestions to troubleshoot. please see the image. Thanks
Hi Paul,
Thanks for the response. We are using Agilent 5183-4702 liner, HP-5ms Ultra Inert Columns (Part Number:19091S-433UI, 30 m, 0.25 mm, 0.25 µm, 7 inch cage).
We are running in Scan, absolute. I always use autotune, I didn't find a place to choose…
Hello
We have an agilent ultivo qqq and last week when trying to run a checktune it failed giving a message saying calibrant bottle is empty or nebulizer is clogged. Nevertheless the calibrant bottle is definitely not empty, and the nebulizer also doesnt…
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and platinum shield plate must be installed after performing maintenance, or replacing with new components.
Items Required
Standard...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and shield plate must be removed and inspected during routine maintenance, and when troubleshooting plasma ignition problems. Faults with...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
This procedure tests for an air leak in the sample introduction system, or fault with spray chamber draining, by sealing the end of the torch with a piece...
This Information Applies To: 7700, 7800, 7850, 7900 Agilent ICP-MS instruments
Issue
Error messages related to gas flows can cause the plasma to shut off or disable plasma ignition.
The troubleshooting procedure in this article is applicable for...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Error messages related to water flow or water valve issues can cause the plasma to shut off or disable plasma ignition. While a warning message will still...
This Information Applies To: Agilent Fluorescence Detectors (FLD)
Issue
Sometimes it’s necessary to change FLD EX and EM wavelengths during a run since not all components will excite or emit at the same wavelengths. However, when the wavelength...
This Information Applies To: Agilent Analytical Scale LC Systems
Issue
To troubleshoot high backpressure within an HPLC system, it’s necessary to understand the expected pressure throughout an operating system. The total pressure for an LC is measured...
This Information Applies To: Agilent LC Samplers except dual needle multisamplers
Issue
High pressure in the LC sampler is sometimes due to a clog in the needle seat assembly, the needle, or the sample loop. The needle can pick up sample particulates...
This Information Applies To: All OpenLab CDS ChemStation Edition software-Standalone Workstation
Issue
After launching OpenLab ChemStation Online, the following error is shown: “ChemStation ChemMain has stopped working” . OpenLab ChemStation Online...
This Information Applies To: Agilent AriaMx, Software version 1.8 and later
Issue
The Aria Warm up Feature was introduced with Aria SW/FW 1.8 to reduce baseline drift. The warm-up feature is used to speed up the heating process that would normally...