Update: FID output signal was very low even when trying to ignite, so we checked the interconnect spring and noticed it was shorter than the ones in the other GCs (not that close to the detector base; dont know if it was always like that or something…
Hi,
We are struggling to solve an issue with an Agilent 8860 GC-FID we purchased in 2019. It is used to quantify propane in headspace samples that are manually injected. It is possible but unlikely that some of those headspace samplings result in the…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Hey. Johnson we solved the Problem by removing the igniter Castor with collector nut and the spring locks Info the right place. Another Problem could be the malfunction electrometer.
Greetings Agilent Community,
As with many of the errors I encounter with my system, these two happened after I foolishly left the lab to pursue a life outside the world of LCMS.
(1) From the instrument log, the first error read "Failed to run acquisition…
When attempting to submit a sequence in EZChrom, it fails to submit and returns this error message:
This happens each time a sequence is submitted. Any help would be appreciated!
Hi Agilent community.
I'm a LC-MS equipment user and I had a problem with the MassHunter Acquisition B 08.01 software.
When I try to open the Acquisition software, appears the software logo but immediately appears an error dialog box. This error dialog…
Hi everyone,
We have a 6546 QTOF, the following error keeps popping up during acquisition; Failed to start logbook server. A shared violation has occurred. How can I resolve this?. I'll appreciate your help. Thanks
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and platinum shield plate must be installed after performing maintenance, or replacing with new components.
Items Required
Standard...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
The torch, bonnet, and shield plate must be removed and inspected during routine maintenance, and when troubleshooting plasma ignition problems. Faults with...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
This procedure tests for an air leak in the sample introduction system, or fault with spray chamber draining, by sealing the end of the torch with a piece...
This Information Applies To: 7700, 7800, 7850, 7900 Agilent ICP-MS instruments
Issue
Error messages related to gas flows can cause the plasma to shut off or disable plasma ignition.
The troubleshooting procedure in this article is applicable for...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Error messages related to water flow or water valve issues can cause the plasma to shut off or disable plasma ignition. While a warning message will still...
This Information Applies To: Agilent Fluorescence Detectors (FLD)
Issue
Sometimes it’s necessary to change FLD EX and EM wavelengths during a run since not all components will excite or emit at the same wavelengths. However, when the wavelength...
This Information Applies To: Agilent Analytical Scale LC Systems
Issue
To troubleshoot high backpressure within an HPLC system, it’s necessary to understand the expected pressure throughout an operating system. The total pressure for an LC is measured...
This Information Applies To: Agilent LC Samplers except dual needle multisamplers
Issue
High pressure in the LC sampler is sometimes due to a clog in the needle seat assembly, the needle, or the sample loop. The needle can pick up sample particulates...
This Information Applies To: All OpenLab CDS ChemStation Edition software-Standalone Workstation
Issue
After launching OpenLab ChemStation Online, the following error is shown: “ChemStation ChemMain has stopped working” . OpenLab ChemStation Online...
This Information Applies To: Agilent AriaMx, Software version 1.8 and later
Issue
The Aria Warm up Feature was introduced with Aria SW/FW 1.8 to reduce baseline drift. The warm-up feature is used to speed up the heating process that would normally...