Hello E_Johnson ,
I’m sorry for the delayed reply to your message.
Thank you for asking this question. Always refer to the applicable Agilent instrument safety information when performing instrument maintenance or repair ( 7890 Series GC Safety Manual…
Hi we are now using masshunter quant to process the data of gc/fid obtain by openlab cds and then using gc translator.the multiplier has already been set in the sequence table.and is there a way to obtain it from the masshunter in the batch table.so the…
Hello!! When running HPLC, I am receiving the following warning which prevents my sequences from running: "DAD method download failed for module G4212B:DEAA303287! Use Signal is not allowed to be changed during run." I am receiving this warning when I…
Hi, i want to update the Firmware of an 5975C with the Firmware Update program msupdate.exe of OpenLab to Version 7.02.29. At the moment the version is 5.02.09 and this version doesn’t support the new OpenLab. Unfortunately the update aborts at one point…
Hello,
I had my 6890 Plus GC connected to Chemstation B04.02 through a G1369B LAN card recently. Today I had a warning #103 "Sig 1 buffer full" shown in the GC display, probably because the PC went to saver mode over the past couple of days. I restarted…
Dear all,
we just recently received an upgrade from OpenLab 2.3 to 2.7. We control a Shimadzu with OpenLab. The Shimadzu GC-FID received a new set of drivers during upgrade.
We are now running into problems during calibration of our runs which were…
I'm using the GC6890 with one single column (CP7429). The gas products have to be analyzed by TCD and FID simutaneously. How should I connect the column to TCD and FID? Is it necessary to have a s plitter to split effluent from a single column to TCD…
This Information Applies To: Agilent MassHunter Qualitative Analysis Software
Issue
Error message prompted “Access to the path C:\Users\AgilentMad\AppData\Local\Temp\FILESPEC.TXT is denied" during search using NIST MS Program in MassHunter Qualitative...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When sending a run configuration from the AriaMx PC software, no run configuration is transmitted. The expected blue confirmation icon does not appear at the bottom of the touch...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
Can the AriaMx software be used on Windows 11?
Resolution
The AriaMx a nalysis software 2.0 has not been validated for Windows 11, so Agilent...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to control more than one AriaMx with one PC.
Resolution
If you connect the PC and instruments using an ethernet cable, you will not be able to establish multiple connections...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
In the Export Data menu, after exporting data in a LIMS format, the output file's name is incomplete.
Background
An example of everything after...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
The AriaMx Data saving behavior when priming experiments from the PC is dependent upon whether the user is logged in or a Guest and whether the user...
This Information Applies To: Agilent OpenLab CDS
Issue
Sequence Creation Template allows users to create a sequence template that identifies the order of injections or actions in the sequence.
This article outlines the step-by-step instruction...
This Information Applies To: Agilent 6100 and 6400 Series LC/MS Systems
Issue
Tuning a mass spectrometer involves optimizing the voltages applied to various optical elements in the ion path to achieve the required mass accuracy, resolution, and...
This Information Applies To: Agilent OpenLab ChemStation
Issue
In OpenLab ChemStation, creating a result set by combining multiple existing result sets can be useful in the following scenarios:
Combining single samples, sequences, or a combination...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The AriaMx analysis software shows an error when attempting to open a data file.
Background
The AriaMx analysis software can show several errors when something is wrong...