Paul thanks for your reply. I have looked for information about these traps because I have two RMSH-2 traps and I thought about using one for the carrier gas (He) and the other for the FID hydrogen. Anyway, I'm going to buy the hydrogen trap. Thanks …
Agilent GC Knowledge Portal
The Agilent GC Knowledge Portal provides you with easy access to current operation, maintenance, best practices and troubleshooting information. Articles on the portal are produced through collaboration with Agilent experts…
Agilent GC Columns and Supplies
Things to consider:
Did you purchase additional required install supplies from Agilent, or will you be providing your own?
Did you purchase sufficient supplies to begin normal operations of the instruments?
Did…
Methods and Application Resources
Agilent YouTube
Recorded Webinars
Customer Education
CrossLab Method Services
Partner with Agilent CrossLab to accelerate productivity, and design the outcome you want to achieve. Our global team of…
Agilent Intuvo 8850 Gas Chromatograph e-Introduction GC-xxxxx-xxxx (Available soon)
A free self-paced tutorial that introduces tasks required to operate the Agilent Intuvo 9000 GC. It is recommended that you complete this 1-hour training prior to the…
The Introduction Service if purchased includes the following:
Customer guidance to reconfigure the GC from checkout to intended use, including a single injection of a QC standard for the desired method. In the absence of a pre-existing method, the…
The Installation Service if purchased includes the following:
Connection of your existing gas supply to your new equipment. Gas supply may include tanks with regulators, generators placed in proximity to your new equipment, or access ports of existing…
Customer Responsible Site Preparations
Site Preparation Checklist and Site Preparation Guide
Ensure that the appropriate installation hardware has been acquired.
Ensure that the location in which the GC system is being installed meets the requirements…
Typical communication with Agilent activities:
Order Acknowledgement email.
Order confirmation (Thank You) email. Customer can access My Orders Account to track the status of the order.
Ship notification email.
Communications from Consumables…
This Information Applies To: Agilent MassHunter Qualitative Analysis Software
Issue
Error message prompted “Access to the path C:\Users\AgilentMad\AppData\Local\Temp\FILESPEC.TXT is denied" during search using NIST MS Program in MassHunter Qualitative...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When sending a run configuration from the AriaMx PC software, no run configuration is transmitted. The expected blue confirmation icon does not appear at the bottom of the touch...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
Can the AriaMx software be used on Windows 11?
Resolution
The AriaMx a nalysis software 2.0 has not been validated for Windows 11, so Agilent...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to control more than one AriaMx with one PC.
Resolution
If you connect the PC and instruments using an ethernet cable, you will not be able to establish multiple connections...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
In the Export Data menu, after exporting data in a LIMS format, the output file's name is incomplete.
Background
An example of everything after...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
The AriaMx Data saving behavior when priming experiments from the PC is dependent upon whether the user is logged in or a Guest and whether the user...
This Information Applies To: Agilent OpenLab CDS
Issue
Sequence Creation Template allows users to create a sequence template that identifies the order of injections or actions in the sequence.
This article outlines the step-by-step instruction...
This Information Applies To: Agilent 6100 and 6400 Series LC/MS Systems
Issue
Tuning a mass spectrometer involves optimizing the voltages applied to various optical elements in the ion path to achieve the required mass accuracy, resolution, and...
This Information Applies To: Agilent OpenLab ChemStation
Issue
In OpenLab ChemStation, creating a result set by combining multiple existing result sets can be useful in the following scenarios:
Combining single samples, sequences, or a combination...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The AriaMx analysis software shows an error when attempting to open a data file.
Background
The AriaMx analysis software can show several errors when something is wrong...