Hello rcbeck ,
I apologize for the delayed response.
There was a known issue with some of the older shipping templates that had an incorrect expression to evaluate the LevelEnable boolean. I would suggest using something like this and testing the…
Hello OliwiaK ,
I apologize for the delayed response.
Could you please let us know what program you are using, such as Qual or Quant, and what library you are trying to utilize.
Problem solved. The format in Region settings should be set to "English (United States)", nothing else. As a result, the Decimal symbol under Numbers in Additional settings becomes a point (Anglo-Saxon decimalization) instead of a comma (Western European…
Hi Helene,
Thank you for contacting Cell Analysis Technical Support. Sodium bicarbonate cannot be used because it is a buffering agent with a very high pKa and, unless incubated in a CO2 incubator, will raise the pH of the assay medium to well above…
Great. The 219 and 502 are quite high. Make sure that the extractor lens insulator is clean, the extractor pin isn't touching the body, the brown extractor lens connector wire is connected well and not crimped, and that the transferline tip seal ceramic…
Hi AVEdsell,
Site prep clearly states that system MUST be vented, this is a snippet from the TQ site Prep Guide about Venting. I do not know waht MS you have but this is common for all :
This Information Applies To: Agilent 6820, 6890, 7820A GC systems with a Split/Splitless (SSL) inlet
Issue
Non-volatile sample matrix components will accumulate in the inlet liner and impact on analytical performance. The inlet liner should be changed...
This Information Applies To: Agilent headspace samplers (HS)
Issue
GC cycle time needs to be calculated correctly. Too short a GC cycle time will reduce sample quality and possibly stop the analysis prematurely. Too long GC cycle time can cause...
This Information Applies To: Agilent 7820A GC
Issue
7820A GC is designed with simplified keypad that comes with five buttons. They are Stop, Prep Run , Start, Up and Down arrow buttons. Changing the IP address requires a different method compared...
This Information Applies To: Agilent Single Needle Autosamplers
Background
Sometimes the user may observe liquid flowing from Port four on the autosampler injection valve. During an injection sequence, it is normal to have liquid from port four...
This Information Applies To: Agilent 4200, 4150, 2200 TapeStation systems
Issue
Can I run an assay using the ladder or sample buffer from a different assay if I have run out of the appropriate assay ladder or sample buffer? Is it possible to run...
This Information Applies To: Agilent ICP-MS 7700, 7800, 7850, 7900, 8800, and 8900 systems
Issue
Peristaltic pump tubing that has lost its elasticity will not deliver the sample to the nebulizer correctly. When the pump tubing appears limp or flattened...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx touch screen displays error code 90 after the Instrument Health Check (IHC), which happens when the AriaMx is switched on, or after running the onboard diagnostic tests...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx optical modules
Issue
AriaMx users can change which AriaMx optical modules are installed to upgrade the instrument capabilities or to troubleshoot.
Items Required
Any...
This Information Applies To: AriaMx real-time PCR system
Issue
Error 43 is displayed on the AriaMx touch screen. Error 43 is a voltage error and it normally indicates that the cartridge LED voltage or motor voltage being detected is abnormal. Sometimes...
This Information Applies To: Agilent 2100 Bioanalyzer system
Issue
Can I run qPCR samples containing Sybr® Green I on the Bioanalyzer?
Background
Sybr® Green I is an Intercalating Dye commonly used to detect amplification products in real...