I think that, with this version of the software, there are configuration files stored in the "instrument number folder", e.g. C:\Chem32\n I was going to suggest that you try to delete/rename the config.reg file, having closed all instances of Chemstation…
Hello,
We have an agilent 6545. Today when we are doing a mass calibration check, the masses of the negative tune ions seems to be shifted (For example 1633.9988 is now showing 1639.2109 and so on for the other ions) and mass calibration check seems…
Hi,
Our QTOF system failed to do a polarity switch from positive to negative. But it works fine at the positive mode. Just wondering if anybody knows the problem. Here is the instrument log record:
Time EventType EventSource Category Description User…
Actually, you have to be sure that it's detector problem or not.
And if still problem persist and after changing lamps intensity test, wavelength test failed again then you have to call to your local agilent support to check electronics and optics etc…
Hi, I am using Agilent 7820A GC-FID with EZChrom Elite v3.3.2. software. After the completion of each sequence, I would like to automatically generate a .text file along .dat file. So far, after the sequence has ended, I process the sequence and then…
As long as you do not see any issues in your measurements, you can keep using the EM, until your new EM has arrived. At some point the Pulse HV will reach ~1800 V and the Analog HV will reach ~ 3300 V (if you are lucky). After that you will have to replace…
Hello, my friend, After checking the logbook on the ChemStation, note that the method did not run due to an error in the G4212B detector indicating: Start Failed (temperature HW). After that, I checked the instrument with the Lab Advisor, and the Logbook…
Hello,
The RI uses a lamp and since it's works on refractive index differences, it doesn't use a wavelength. The RI is what is called a "bulk" detector.
If you are thinking you can replace the lamp, it's part of the optical unit and when it fails…
Good Evening, I realize this is a bizzare question but basically what we have is a Dean Switch GCMS system and we use cut windows to determine when the best time is to switch from column 1 (inlet to switch to 3rd column - vent) to column 2 (inlet column…
Hello team, I wanted to consult the following: an HPLC 1260, I had to reinstall the software. Once I did it, after creating a new method and giving the order to inject, the software turns blue and immediately turns green and does not inject... After checking…
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
When your Agilent OpenLab ChemStation Edition software fails to launch with errors " Login failed with the following message: Configuration system failed to...
This Information Applies To: Agilent OpenLab ChemStation Edition Software (C.01.xx)
Issue
Agilent OpenLab ChemStation Edition software fails to launch with error containing the words " Autostart Macro failed ”. This article will provide you some...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer and Oligo Pro II instruments, and their respective controller software.
Issue Failed to build pressure error comes up shortly after starting a separation...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve.
Issue
Removing the Ion Transfer Capillary for maintenance on instruments with gate valve. The gate valve allows ion capillary removal and...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab CDS, Agilent OpenLab EZChrom
Issue
Due to the license error “ An error occurred connecting to the license server: The desired vendor daemon is down. Check the Imgrd log file...
This Information Applies To: HPLC Advisor app
Issue
Legacy HPLC method needs to be translated to a new column or LC system (HPLC to UHPLC or Analytical to Preparative LC).
Requirements
Install the most recent version of the HPLC Advisor...
This Information Applies To: Agilent 7890 A/B, 8860 and 8890 GC Systems with Split/Splitless (SSL), Multimode (MMI) or Programmable Temperature Vaporization (PTV) Inlets
Issue:
The Inlet Leak & Restriction Test is executed after every inlet maintenance...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7, ICP Expert version 7.X
Issue
The AVS can contribute to instrument performance issues such as sensitivity and precision. During troubleshooting, bypassing (or skipping...
This Information Applies To: Agilent GC Systems
Issue
Loss of peak resolution can be a combination of decrease in separation and increased peak width. Loss of resolution can impact on analytical reproducibility and accuracy.
Other chromatographic...
This Information Applies To: Agilent GC Systems
Issue
Contamination that creates ghost and carry over peaks can be introduced at different points including sample preparation, introduction, and separation. The additional peaks can cause false positive...