Hello, The simplest way to troubleshoot this, is to remove the UMA from the Cary 7000 and run the Validate/Instrument Performance Tests. Before beginning make sure you have the Cary 7000 powered off. Remove the UMA. Close all the sample compartment covers…
I would like to install Agilent MassHunter Qualitative Analysis B.07.00 and Agilent MassHunter Quantitative Analysis B.08.00 onto my Microsoft Surface Pro 6 (Windows 10) to view results from my headspace samples using GCMS. I have tried installing the…
I am attempting to run the amino acid analysis protocol from the Woodward and Henderson paper "High-Speed Amino Acid Analysis (AAA) on 1.8 µM Reversed-Phase (RP) Columns" ( https://www.agilent.com/cs/library/Support/Documents/5989-6297EN.pdf ), but receive…
Hello, we are using 7700X series ICP-MS until 2014 . A few days ago we had an error message (Error 1118) . When our instrument is changing from Standby mode to Analysis mode vacuum pressure (IF/BK) can not drop below the lower limit within the prescribed…
Hi Avrom, Below are the release notes for the new driver. New drivers are released periodically to allow us to use new equipment without having to upgrade a complete software package each time. The new driver has some enhancements for the older systems…
We normally use BFB Autotune. BFB Target Tune also fails with the default settings. The filaments are both new and both act the same. When I cleaned the source I found the lens insulator was cracked so that was replaced. Dynamically ramping the entrance…
Hi everyone. There are some doubts that I would like to clarify because we're experiencing some drift and sensitivity problems and it may help.
We've already cleaned the cones, lenses and sample introduction system, including the torch.
1) There is…
Hello,
I cannot tell what ECM or CDS version you are using and that can make a difference in the search capabilities. Take a look at the attached guide on page 50 for information on searching with ECM 3.x and CDS 2.x. You are not extracting any…
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...
This Information Applies To: Agilent 8890/8860 GC Systems with SSL, MMI, PTV, or VI inlets.
Issue
Split vent trap replacement is recommended as part of the scheduled preventive maintenance. Sometimes, it has to be replaced when the inlet pressure...
This Information Applies To: Agilent 6000 Series LC/MS systems equipped with MS40+ rotary vane pumps
Issue
Instructions on how to replace the filter in an Agilent MS 40+ pump as part of annual pump maintenance
Background
The filter in the...
This Information Applies To: Agilent ICP-OES 5000 Series (5100/5110/5800/5900) with ICP Expert 7.5.x Software
Issue
The Recommended Routine Maintenance Schedule does not adjust for the number of samples analyses or the sample matrix, both of which...