Hello vanphu, Thanks for the model information. On power on, the motor needs to move the pump to specified positions and if it fails to do so in a range of motor steps, it can give the error you mentioned. We advise to leave the pump stroke in auto to…
Hi Carmen,
Visually check your column in signs of contamination of stationary phase. It looks like your column was too old. In that case you could just reverse the column direction, and put for for long term conditioning at room temperature, then condition…
What should you consider when selecting gases for your new GC or GC/MS system?
Which gases will you be using?
Did you c onfirm that gases available are a supported configuration for installation ?
Gas requirements are specified in Site Preparation…
Hi, We have agilent 6545 qtofms. The quad tune in neg mode is failing due to failed wide peak width for 1633 ion. any suggestions to troubleshoot. please see the image. Thanks
Hello I have an ICP-MS 7900. My Check Performace fails all the time. I washed the entire system and replaced the chambers and cone again. The same applies to oil changes. Nevertheless, my Check Performace fails. Can anyone help me with this? Or someone…
Hello,
I am expeirencing the same issue after having to reload E.02.02.1431. The quant report prints as one job and the chromatogram and the spectra reports (I'm printing a detailed report) print as a second job.
I've done as ron_tackett mentioned…
Hello, I am running residual solvent testing on a product for my company and I am having issues with peak sensitivity. I am running this testing on a 7890/7697 GCHS-FID combo. I am tasked with coming up with a solution to this issue by only adjusting…
Hi Paul, thank you for your reply. I can't attach a full autotune report due to it failing mid run. I can however add the text file it generated.
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Autotune_20230419_130648.txt
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I have proposed system from agilent 7890B to check high purity gases . system consists of TCD , PDHID and FID . me question is do you think that system is complicated and i have risk that if any fault happened the whole system will be down . How to guard…
Hello! My multisampler (G7167B: DEBAR00250) has the following error: compressor has error EE 30756,0. According to the manual, this indicates a possible hardware error. I ran a sample cooler function test, which failed, and the result comment is: target…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...