Thank you!! The firmware has been updated to D.07.35, forced cold start was performed and neither one worked.
As per service note I removed the sample handler and cleaned the X-Y rods with lint free cloth and IPA, re-installed the handler, cleared the…
Thanks for the help, What I failed to mention in my poorly worded initial post is that the issue was trying to bring our instrument up in standby. I had vented it, thinking we would store it this way for some time. After having done so, I was informed…
Hi, exactly what you said and like what Lance Nelson pointed out,the septum purge flow cannot set on GC 6890 but we can control the septum flow by reduce split vent value or split ratio ,so you can reduce split vent value in method 1 from 197.1 mL/min…
Hi Anatoly,
if the vapour pressures of the solvents are comparable it doesn't matter that you inject different solvents and even if they are very different like water vs. any organic solvent, the error is small.
In direct injections and cold-on-column…
Hi fabiotestoni , From the log file it appears the issue is with one of Qual's dependencies, SQL Server Compact Edition [09AC:06F0][2020-03-11T21:11:48]i301: Applying execute package: SSCERuntime_x64, action: Install, path: C:\ProgramData\Package Cache…
Hi Mike,
Thanks for the reply but i have run the instrument performance test it was ok.
Customer is using quarts cuvettes.
another issue we found when running wavelength accuracy and precision run from the validation, it missing one or two wavelength…
I am using Chemstation to automatically export 7890A and B GC-FID single page reports to PDF at the same time as printing a hard copy report for each injection. If I go into the data analysis software later and reintegrate my peaks, the software doesn…
Hi azrael, The FID is not a pressurized detector so there is no pressure test. You may wish to explore our GC Fundamentals series on our website. See Below for a link Fundamentals of Gas Chromatography (GC) - Part 1 | Agilent Regards James
Hello,
I am having an issue getting the system pressure test to pass. I have referred to the manual and followed all the steps, and have checked for any leaks (there are no visible leaks) and the leak test on the system is also passing - yet the pressure…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...