Thanks, James. I ran into the "Autostart Macro failed, error# 17928 occurred" and then Chemstation opened up to the "Data Analysis" window. I switched the view to the "Method and Run Control" window, closed Chemstation and then reopened it. I did not…
We are about to add reaction gases to the Agilent 8900 ICP-MS reaction cell: NH3 and O2. Is the mechanical pump already sealed with Viton O-rings?
The equipment is for this application specifically, so I assume it does, but I would like to confirm this…
Hi all
I have recently encountered a problem in my bfb.u tune file parameters..
All of the sudden, my 5973 won't pass bfb tune (*inconsistent peek width*) (pic 1) though it passes Atune ( pic 2) just fine..
Enclosed for reference are images…
To use A-PLUS you must connect your Agilent product to a PC with a USB port using a Moxa adapter. Moxa is adapter/converter requiring specific drivers to be installed on your PC. It's important to download and install the drivers for your Moxa adapter…
We are struggling with an issue where our mobile phase will not *actually* change composition during a gradient when going from a more viscous solvent to a less viscous one (H2O to acetonitrile, for instance). The instrument says it should be changing…
Hello, The simplest way to troubleshoot this, is to remove the UMA from the Cary 7000 and run the Validate/Instrument Performance Tests. Before beginning make sure you have the Cary 7000 powered off. Remove the UMA. Close all the sample compartment covers…
I would like to install Agilent MassHunter Qualitative Analysis B.07.00 and Agilent MassHunter Quantitative Analysis B.08.00 onto my Microsoft Surface Pro 6 (Windows 10) to view results from my headspace samples using GCMS. I have tried installing the…
This Information Applies To: Agilent 6850, 6890, 7820, 7890, 8850, 8860, 8890, Intuvo 9000 GC Systems with a Thermal Conductivity Detector (TCD)
Issue
The TCD temperature, column (carrier), makeup, and reference flow rates need to be optimized to...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
This article explains how to install the Agilent 2100 Expert software and connect a PC to an Agilent 2100 Bioanalyzer system.
Steps to follow:
The latest version of...
This Information Applies To: 2100 Bioanalyzer systems, 2100 Expert software
Issue: W hen trying to launch the Agilent 2100 Expert software, the process aborts and the user sees run-time error message :
Run-time error '50003 ' often indicates...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The DV 200 score is a quality score for evaluating quality of RNA derived from formalin-fixed paraffin-embedded (FFPE) samples established by Illumina Inc. in 2016. It represents...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software without Security Pack addon
Issue
The 2100 Expert software gives a counter mismatch error in the log book which may lead to data loss (blank lanes). Specifically...
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...