The mass calibration/check for the quadrupole is failing across all isolation widths. Mass delta on 322m/z exceeds limits.
We system tuned a few weeks ago. Can someone please outline the troubleshooting workflow for this type of issue (where to start…
Hi all,
I have been trying to change our 8890 GC carrier gas with a FID from helium to nitrogen. To verify the change went well I first prepared a test mixture of lab solvents (methanol, acetone, pentane, dcm, isopropanol), ran it using He, then ran…
Hi Paul,
Thanks for the response. We are using Agilent 5183-4702 liner, HP-5ms Ultra Inert Columns (Part Number:19091S-433UI, 30 m, 0.25 mm, 0.25 µm, 7 inch cage).
We are running in Scan, absolute. I always use autotune, I didn't find a place to choose…
A follow up question about this, if it ever occurs again. When the instrument errored out it prevented us from even initializing the instrument properly. Is it possible to auto reference even if the unit failed to initialize correctly?
There is an SP7 switching valve on our 5110 ICP-OES The first set of triplicate aspirations of Std always ride really close to the precision limit of 2%RSD and then std#2 and Std3 are typical 0.5 or less. (ISTD Method) All of these standards are in the…
I have a 7820A GC connected to a 5977B MS. When I submit a sample, it injects and runs as normal at first. Near the end of the run, an error message pops up that reads "Attempt to download method to GC failed." Additionally, when I check the logbook,…
When the tuning is done at 3200 (+) everything is fine. When I change it to tune at 1700 (+) the masses are reasonably accurate. After it gets to the third mass (620) it appears that the entire spectrum shifts by about 1.5 AMU and the tuning fails. There…
The optional high vacuum gauge has a cable between the gauge and the electronics. It is either disconnected or the gauge has failed.
See page 125 and 126 in the 5977B Series MSD Operating Manual for instructions on how to turn it on and off.
The…
Hello, I have a Agilient CP7420 column connected to the GCMS-QP2020NX also equipped with a FID detector and the column is connected to the FID (carrier gas helium 1mm/min). The column and the chromatograph are new, but the column was purchased from 3…
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Before replacing the electrodes and/or shroud, the GTA Furnace workhead will need to be disassembled. After replacing the electrodes and shroud, the GTA Furnace workhead will...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer
Issue
After starting a run, the run is aborted with the following error: Current = 0.0uA, Expected range: 5 - 3000.
Steps to Follow
Check...
This Information Applies To: Agilent OpenLab CDS 2.x in file system configuration
Issue
Sometimes, you will need to change the Projects Root Path / Project Storage Path . This article outlines the procedure on how to change it.
Background
...
This Information Applies To: 5000 series ICP-OES (5100,5110,5800,5900), AVS 4/6/7
Issue
Steps to bypass the AVS to troubleshoot poor performance on the ICP-OES
Tip : These steps should be completed after the Subsystem Communication...