I am having a similar issue. First, I replaced a needle seat and then the auto-referencing failed because I failed to recognize that the black sample holders needed to be removed. The needle mechanism seemed forever stuck in the parked position. I was…
Hello, i get unusual high signal on FID on 7890 and this message
"Front detector - Fault high voltage error"
What is happening? There is some part I can try to replace before call a technician?
Thank you
Hi,
you should set your instrument to "user tune" in startup. But plasma correction is intended for a regualr setup. you can try to run it with your "special configuration".
Under "Startup Configuration" change the Ignition Sequence to "user tune…
Dear colleagues, I keep experiencing the same issue with not being able to open some batches in MH quant (5.1, G7201D / Version D.01.01 / Build 653.5), while others work just fine. I have integrated three batches that were all analyzed, and chromatograms…
Hi GeorgiaDean were you able to solve your problem?
In regards to the FID not lighting, be sure to refer to the Troubleshooting an FID not igniting article in the Knowledge Portal.
I updated to newer version of Masshunter 10 & when I tried to re establish communication in Lab Advisor, It shows the 1260 HPLC components but Could not connect to QQQ . No connection could be made because the target machine actively refused it 192.168…
The struggles continue...
I've been having trouble with my 240fs, and I've arrived at a new problem state. The igniter lights just fine, and the burner head lights, but when I let go of the igniter button the igniter flame goes out immediately and then…
Hello, I have initialization problems with my software, MassHunter Workstation software, LC/MS Data Acquisition for 6400 series triple quadrupole Version B.08.00, a service engineer from the brand representative recommended that I uninstall the software…
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
Tuning the Agilent GC/MSD with EI sources, requires the use of perfluorotributylamine (PFTBA). The calibration vial will be depleted eventually due to regular use. This article...
This Information Applies To: Agilent 5975 and 5977 series GC/MSD
Issue:
If the PFDTD signal is absent or low, but the reagent ions are normal, you may have run out of CI Calibrant.
Inspect the calibration vial on the back of the flow controller...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD
Issue:
For some GC/MSD maintenance or repair asks, it is required to open the side plate (filament exchange, ion source cleaning, electron multiplier exchange, column installation...
This Information Applies To: Agilent GC/MS MassHunter Acquisition Software Agilent 5975/5977 GC/MSD
Issue
Use the Early Maintenance Feedback (EMF) tool to track the GC/MSD's consumable resource and part use, and to configure alerts for when they...
This Information Applies To: Agilent GC/MSD systems
Issue:
After a filament fails, there will be a system error message: "No emission current". Switching to the other filament (except for the CI ion source, which has just one filament), and then...
This Information Applies To: Agilent 7693A automatic liquid sampler tray
Issue:
The orange Align Mode light comes on . T he sample tray of the Agilent automatic liquid sampler 7693A will not operate again until the alignment procedure has successfully...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
The automatic liquid sampler may need to be replaced, in case it is worn or dirty.
Steps to follow
To remove the syringe:
Open the injector door.
Slide...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
Two turrets are provided with the 7693A injector, the 16-sample standalone turret, and the 3-sample transfer turret used with the 150-sample tray (See Figure 1 ). The turret...
This Information Applies To: Agilent 7697A Headspace Sampler
Issue:
There is a potential leak external to the Headspace unit that can cause loss of pressure.
Steps to Follow:
This article is a troubleshooting guide for when you suspect there...
This Information Applies To: Agilent 7693A Automatic Liquid Sampler
Issue:
This document explains how to replace the syringe carrier assembly in case you want to change from standard to high volume syringes, or if an Agilent support representative...