Many GC and GCMS installs do not have the items needed to complete the installation. GC and GCMS system installs rely heavily on site readiness and customers having all the material needed, like copper tubing, Swagelok® fittings, and regulators. This…
Additional Items to add to GC and GCMS Orders-Customer Facing.pdf
Did you finally determine the cause of the inconsistent results? I'm having a similar issue with a different instrument. I have gone through my troubleshooting list and failed to identify the issue.
Dear Community
We faced problems with our GC 7890B which is connected to a Leco Pegasus BT. Since this week we have a really high noise, which comes regularly every 5seconds. We already cleaned FID many times, replaced Jet and built the FID out an in…
Hello
We are working on developing a method for detecting mineral oil contamination (MOSH and MOAH) in edible oils. We are able to get MOSH (mineral oil saturated hydrocarbons) to work well, but when we inject a sample for MOAH (mineral oil aromatic…
There are two log files. The main file looks like a lot was going on.
I went back and did a search for "error" and found the following:
Could not create system restore point, error: 0x80070422. Continuing...
Error 0x80096010: Failed authenticode…
No I haven't. But I think that is the only solution. Perhaps there are somehow misalignment making it not robust and the needle fail to go in the vial and abort the run randomly. . I will do the auto-reference and I will wait and see how frequent the…
Hello,
I previously had Quant 11 on my personal computer and decided to upgrade to Quant 12.1. When I tried to use the installer I get an error that "Set up was Interrupted" and fails to install. I tried to go back to Quant 11 but now get the error…
I think our only problem at the moment is a hardware issue (EPC failing to shut makeup gas OFF when called for) that prevents FID ignition… we’re putting in a call for service to resolve that. I’ll be working to resolve user error (Comments Edited by…
We tried all the above steps, but the problem continued. We had to change the parameters in the Methods file as suggested in another reply from Cendy D. to make the instrument continue
Fragment analyser (HS NGS kit) fail to achieve 4µA
This Information Applies To: Agilent MassHunter Qualitative Analysis software version 10.0
Issue
Introduction to MassHunter Qualitative Analysis for Agilent GC/MS – Navigator View.
Steps to follow
Note : Use the demonstration data...
This Information Applies To: All versions of Agilent MassHunter Qualitative Analysis Software , and Agilent MassHunter Quantitative Analysis version B08.00 and up
Issue
Calculation of signal-to-noise in MassHunter is performed using the same parameters...
This Information Applies To: Agilent GC/MS MassHunter Data Acquisition Software
Issue
Preparing and running a sample is essential for data acquisition. The steps below detail how to run a single sample using an Automatic Liquid Sampler (ALS) on...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software version 10.0
Issue
Introduction to MassHunter Qualitative Analysis for Agilent GC/MS – Compound View.
Steps to follow
Note : Use the demonstration data files...
This Information Applies To: Agilent MassHunter qualitative analysis software
Content:
MassHunter can be configured to label TIC chromatographic peaks with the best match compound name from an MS library search.
Steps to follow:
On the top...
This Information Applies To: Agilent MassHunter GC/MS Data Acquisition (Rev. 10.0 and below)
Issue
Users running MassHunter GC/MS Data Acquisition with Microsoft Windows 10, may encounter warning messages about insufficient memory in the PC when...
This Information Applies To: Agilent MassHunter Qualitative Analysis Software, Revision 7 and up
Issue
This article shows the procedure to change the number of decimal places in the Mass Spectrum Preview and MS Spectrum Results windows of the MassHunter...
This Information Applies To: Agilent OpenLab CDS ver. 2.4 or earlier.
Issue:
If the PC name on a system with OpenLab 2.4 or earlier revisions needs to be changed post installation of the software. This must be done in the right way or the instrument...
This Information Applies To: Agilent OpenLab CDS Software (ver 2.x).
Issue:
This article will give instructions on how to submit a single sample run in the OpenLab CDS Software.
Steps to follow:
Launch the acquisition software through the...
This Information Applies To: Agilent OpenLab CDS products
Issue:
Every computer running Agilent OpenLab CDS Software requires a unique software license for continuous operation. Failure to install a valid license will cause the instrument control...