Hello, I have initialization problems with my software, MassHunter Workstation software, LC/MS Data Acquisition for 6400 series triple quadrupole Version B.08.00, a service engineer from the brand representative recommended that I uninstall the software…
Did you finally determine the cause of the inconsistent results? I'm having a similar issue with a different instrument. I have gone through my troubleshooting list and failed to identify the issue.
Dear Community
We faced problems with our GC 7890B which is connected to a Leco Pegasus BT. Since this week we have a really high noise, which comes regularly every 5seconds. We already cleaned FID many times, replaced Jet and built the FID out an in…
Here is a collection of Agilent 7890, 8860 and 8890 GC Resources. Links to user manuals, troubleshooting resources , tools and supplies on Agilent.com . Go to Collection of GC/MS Resources to view GC/MS information.
Agilent 8890 GC User Manuals
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Hello
We are working on developing a method for detecting mineral oil contamination (MOSH and MOAH) in edible oils. We are able to get MOSH (mineral oil saturated hydrocarbons) to work well, but when we inject a sample for MOAH (mineral oil aromatic…
There are two log files. The main file looks like a lot was going on.
I went back and did a search for "error" and found the following:
Could not create system restore point, error: 0x80070422. Continuing...
Error 0x80096010: Failed authenticode…
No I haven't. But I think that is the only solution. Perhaps there are somehow misalignment making it not robust and the needle fail to go in the vial and abort the run randomly. . I will do the auto-reference and I will wait and see how frequent the…
I think our only problem at the moment is a hardware issue (EPC failing to shut makeup gas OFF when called for) that prevents FID ignition… we’re putting in a call for service to resolve that. I’ll be working to resolve user error (Comments Edited by…
Hello,
I previously had Quant 11 on my personal computer and decided to upgrade to Quant 12.1. When I tried to use the installer I get an error that "Set up was Interrupted" and fails to install. I tried to go back to Quant 11 but now get the error…
This Information Applies To: Agilent OpenLab CDS (version 2.x)
Contents:
In the following procedure, you will find steps to create a multipoint ESTD calibration method with OpenLab CDS 2.X.
Steps to follow:
1. Load the Data
a. From Data...
This Information Applies To: Agilent MassHunter Quantitative Analysis Software
Issue
Chromatographic peak integration is a critical part of accurate and reproducible quantitative data analysis. The integrator type and the integration parameters...
This Information Applies To: Agilent 6200/6400/6500 Series LC/MS Systems
Issue
Instructions on how to fill the calibrant bottle on 6200/6400/6500 Series LC/MS Instruments when calibrant levels are running low.
Background
The ability to autotune...
This Information Applies To: All Agilent 6000 Series LC/MS Systems without a gate valve for ion capillary installation/removal.
Issue:
Installing the Ion Transfer Capillary after cleaning or replacement. For instructions for installing an ion capillary...
This Information Applies To: AriaMx Real-time PCR System
Issue
The saturation level is unique for each optical module after the offset of calibration factor and background calibration. The FAM, ROX, HEX, CY3 & CY5 optical modules will saturate at...
This Information Applies To: Agilent LC Systems
Issue
While it is possible to combine modules from different HPLC series such as 1100, 1200, 1260 or 1290 series to create a functioning LC system, there are some important topics to consider.
...
Fixes for the "RPC Server Unavailable" Error
Multiple Results
This Information Applies To: Agilent OpenLab CDS
Issue
When launching the instrument Acquisition screen/instrument session, there is an "RPC Server Unavailable" error.
Resolution
Accessing the Services App (Windows)
There are two ways to...
This Information Applies To: Agilent LC Pumps
Issue
If a user suspects that the gradient composition isn’t accurate and causes poor chromatography such as retention time shifts, late, early, no peaks or merging peaks. This article provides a quick...
This Information Applies To: Agilent 1290 Infinity (G4226A) and Agilent 1260 Infinity (G1367E) HiP Autosampler
Issue
Replacing the Needle Seat of the Autosampler is required when:
The needle seat is visibly damaged.
Leaks or blockages in the...
This Information Applies To: Agilent OpenLab CDS
Issue
This article discusses different types of bracketing modes and how to set up a bracketed calibration in Data Analysis for OpenLab CDS 2.x
Background
Occasionally, the instrument conditions...