Hello,
Having sorted out our printer problem with MassHunter for GC we started having another issue on Friday night last week. The software suddenly stopped mid run giving an error that the drivers for the MSD could not be found. After restarting…
Hi,
Recently Run the Wavelength accuracy and signal to noise at FLD detector for qualification purposes but it not passing. In wavelength accuracy test got Excitation value 350 it ok but in case of emission got 393 nm its failed required minimum 394…
Hello mr.white, You can do this with a sequence summary report template: Use 'Multi Signal Plot Overlaid' as you've done already; in the properties, the signals need to be overlaid. You may group by signal e.g. FID Front signal/ FID Back signal or, if…
Hi. The pump made loud noises for several days. After that, the pump stopped working normally. Near 600 rpm the pump stops and A-PLUS Software was showing fail status (205) with error code 206 (bit 128) - too hight load. We use Agilent pump - TPS compact…
Thanks for advising, do other errors show up in the logbook?
Please watch the movement of the sampler arm during initialisation:
- Is it shaky or jittery? If yes, turn off module and clean transport rods using IPA & lint free cloth.
- Which position…
Hello,
I will assume you mean you are using the backup restore tool for CDS 2.4 not the ECM XT import scheduler. If you have setup an import scheduler task to back the ECM-XT system up that would be self-referential and would not actually back anything…
Hello,
We have been having issues with our ICP MS performance and tune reports. Both have been failing with low counts. We have changed the peri-pump tubing, remade all standards, remade the tune solution, replaced the torch, and cleaned the cones…
Hi dubang69, Im also using export to CDF in OpenLAB 2.3 and OpenLAB 2.2 (with Data Export Addon). Unofrtunatelly second step for these revisions is to open CDF in some open source software as noreuter recommends. Im using lightweight utility UniChrom…
Hello community, I set up an Agilent 6890 (Software: ChemStation A08.03). A few seconds after I start the GC, the error message "Shutdown ( # 6 ): Back Inlet Flow Shutdown" is shown on the display. The settings of the Back Inlet shows that the pressure…
Hello, I have an issue when I try to install OpenLab CDS EZChrom Version A.04.07 The plan is to install EZChrom on a Citrix to allow the user to retrieve files from ECM for review or reintegration. I start the installation and select the Installation…
This Information Applies To: Agilent G1312X and G7112X binary pumps.
Issue:
A blockage before the pressure sensor, e.g. in a pump head, will not give a high pressure or overpressure system error. Instead, the pump may show one of various error messages...
This Information Applies To: Agilent 1100, 1200, 1260 LC Pumps.
Issue:
The following procedure allows the cleaning of residue from the pump's check valves, often caused by polymerization of aged acetonitrile or salt-based solutions that may prevent...
This Information Applies To: Agilent LC Systems
Issue
After analyzing dirty or concentrated samples, some sample compounds may retain in the column and other parts of the HPLC system. If the column re-equilibration after each run is not enough to...
This Information Applies To: Agilent G7167A/B Multisampler.
Issue:
Required when:
The needle is visibly damaged.
Leaks or blockages in the vialsampler are observed, especially between the needle and needle seat.
The limit for the needle...
This Information Applies To: Agilent Autosampler modules G1367A, G1367B, G1367C, and G1367D.
Issue:
The removal and installation of the needle assembly in these older autosampler modules can be tricky and may require patience and the correct technique...
This Information Applies To: All standard analytical scale Agilent 1100/1200/1260/1290 Infinity / Infinity II LC system configurations: Single Pump (Isocratic, Quaternary, or Binary) with Manual Purge Valve. Does not apply to systems with Agilent G7167A...
This Information Applies To: All Agilent LC modules (except hosted modules).
Issue:
When a module does not initialize correctly or it is not recognized by the software, it is recommended to call our Remote Support Representatives to troubleshoot...
This Information Applies To: All Agilent LC pump modules with MCGV installed (quaternary pumps)
Issue:
Shifting retention times: The composition of the mobile phase in liquid chromatography directly influences retention times. If any of the channels...
This Information Applies To: All Agilent liquid chromatography instruments, Lab Advisor
Issue:
The error message 'Could not open channel RD' pops up when performing diagnostic tests in Lab Advisor. Retrying the test is not helping.
Resolution...
This Information Applies To: Agilent Lab Advisor Software for any Agilent LC System.
Issue:
To successfully troubleshoot an Agilent LC system or module, the System Report is an essential resource. Agilent Support representatives may ask you to provide...