Thank you for contacting us. Please note that analyzing the raw data file that ends in .xad is more informative than the screenshot shared. However, based on the screenshot shared, the ladder appears to have run as expected, therefore indicating a potential…
Hello rcbeck ,
I apologize for the delayed response.
There was a known issue with some of the older shipping templates that had an incorrect expression to evaluate the LevelEnable boolean. I would suggest using something like this and testing the…
Hello OliwiaK ,
I apologize for the delayed response.
Could you please let us know what program you are using, such as Qual or Quant, and what library you are trying to utilize.
Problem solved. The format in Region settings should be set to "English (United States)", nothing else. As a result, the Decimal symbol under Numbers in Additional settings becomes a point (Anglo-Saxon decimalization) instead of a comma (Western European…
Hi Helene,
Thank you for contacting Cell Analysis Technical Support. Sodium bicarbonate cannot be used because it is a buffering agent with a very high pKa and, unless incubated in a CO2 incubator, will raise the pH of the assay medium to well above…
This Information Applies To: Agilent 4200 TapeStation 4150 TapeStation, TapeStation controller software
Issue
The system verification can be run to check the TapeStation performance, for example, when you suspect an instrument hardware fault.
...
This Information Applies To: Agilent 4200 and 4150 TapeStation software.
Issue
How to uninstall and reinstall the 4200 and 4150 TapeStation software.
Background
An uninstallation and reinstallation of the TapeStation software should be performed...
This Information Applies To: 2200 TapeStation instruments, 2200 TapeStation controller software
Issue:
The Agilent 2200 TapeStation controller software won't launch but displays the correct serial number in the top-right corner of the loading screen...
This Information Applies To: 4200, 4150 and 2200 TapeStation, TapeStation analysis software A02.02 or higher.
Issue:
When using the Agilent 4200, 4150 and 2200 TapeStation systems, the DV 200 of FFPE RNA samples can be calculated within the TapeStation...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, ProSize Data Analysis Software
Issue
How to export a ladder as a size calibration file and import it into a different run in ProSize.
Background
...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software
Issue
It is possible to set up the 2100 Expert software so that the files are automatically exported each time a chip run is complete.
Steps to Follow
To turn...
This Information Applies To: 2100 Bioanalyzer system, 2100 Expert software
Issue:
How to identify and troubleshoot late migration of the ladder, marker, and sample peaks in data generated on the Agilent 2100 Bioanalyzer system.
Background
...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software
Issue
If communication between the 2100 Bioanalyzer and the PC cannot be established, or if an intermittent communication loss occurs, follow the instructions in...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software
Issue
Instructions on how to import from or export data into LIMS software.
Steps to Follow
Data import
When importing sample names and sample comments from...