Hello AGILENT family,
i have a few questions on the analysis of Pb in blood samples.
am failing to get the right concentrations of the QC sample 8ppb instead it’s reading 0.08 ppb and at the same time it’s also showing overange (0.08o) even when my…
When performing the Eukariote Total RNA test on the same chip we had some samples with very degraded RNA and one sample with what seems like good quality RNA but the software failed to give a RIN value for that sample. Is there a way to still measure…
This document contains a list of FAQ and troubleshooting links for Agilent Cell Analysis products. See also Collection of Cell Analysis Resources .
FAQs
Seahorse:
Agilent Seahorse XF Imaging and Normalization FAQs
Agilent Seahorse XF Real…
Hi,
I get this Front Inlet: Septum purge Pre shutdown warning with Error code: 20401202 with cause showing EPC module is going into a shutdown. This warning showed up immediately after the maintenance was performed to change the septum and SSL liner…
We have a GC-MS instrument and it works well. Recently we installed a new column which connected to FID detector. Now we want to run a method with GC-FID/MS. However, we observed the peaks only in MS spectrum without FID spectrum. We need help with the…
Hi JF_Fortin ,
As andyg mentions, starting with Qual B.08.00 SP1 and Version 10.0 the handling of data files with only 2D detector data has been improved to automatically open non-MS chromatograms.
In previous versions the message you are seeing is…
Thanks for the answer but I still fail to understand.
If helium pressure at the inlet of the TD is constant and only controlled manually, why can't it be controlled by the AUX EPC?
Can't I just connect one of the outlet of the AUX EPC through a t…
We fail to properly communicate with the turbo V70 controller, model 969-9507, using RS232.
The communication is ok for all commands that do not answer with more than two bytes, like start and stop.
However, commands supposed to answer with more than…
Hello vtpolywood ,
What type of GC do you have, if I may? If it's an 8890 for example there are some Diagnostic tests built-in that you can run on the Cool On Column inlet. Have you recently changed gas tanks (whether carrier, FID fuel, air or makeup…
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
A Copy Number Variation (CNV) experiment is a type of Comparative Quantitation experiment where expected differences are small. Often with fold changes...
This Information Applies To: Agilent HPLC systems
Issue
The presence of ghost peaks can be a symptom of a system contamination issue, caused by accumulation of sample and/or foreign substances in the flow path. One common source of contamination...
This Information Applies To: Agilent analytical, micro, or preparative LC systems
Issue
The system is set up to run an analysis. The user installs the column and is flowing with the required mobile phase and method parameters. The expected backpressure...
Overriding "Waiting for Ready" on GC/MSD in OpenLab CDS
Multiple Results
This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Before running a sample, either as a single sample or as part of a sequence, the specified method is downloaded to the GC/MS. There is a delay before the...
This Information Applies To: Agilent GC/MSD systems controlled by OpenLab CDS software
Issue
Performing an Air and Water Check is an important diagnostic check to make sure the levels of air and water in the MSD analyzer are low enough to ensure...
This Information Applies To: Agilent GC/MSD systems with EI sources controlled by OpenLab CDS software
Issue
Switching filaments in the GC/MSD if a filament is burnt out or similar issue.
Background
In Electron Ionization (EI) sources, filaments...
This Information Applies To: MassHunter GC/MS Acquisition Versions B.07.xx through version 10.x.
Issue
MassHunter sequences stopping without errors, but “index out of bounds” is displayed at the bottom left of the acquisition pane.
Background...
Neither GC nor MS Data Collected
Multiple Results
This Information Applies To: Agilent GC/MS systems
Issue
A single run or sequence run terminated with error "Neither GC nor MS data collected consult logbook". Information in the error logbook does not point to the root cease of the error.
Resolution...
This Information Applies To: Agilent OpenLab ChemStation Edition Software - Standalone Workstation
Issue:
Software errors can occur for many reasons such as corrupted files, changes in the data structure (e.g. file or folder names), modified user...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Fragment Analyzer controller software
Issue:
When trying to run a method, the Agilent Fragment Analyzer controller software shows the message Setup incorrect - Ladder file does not exist...