This Information Applies To: Agilent OpenLab ChemStation Edition Software - Standalone Workstation
Software errors can occur for many reasons such as corrupted files, changes in the data structure (e.g. file or folder names), modified user access rights, or intersoftware issues. If your Agilent OpenLab ChemStation Edition Software does not start due to an error, this guide grants you the first basic steps in troubleshooting the issue.
Note: This article does not apply to client/server systems.
Hidden folders contained within file explorer must be visible.
Figure 1. File Explorer with View expanded
If it is not clear from the error message what causes the issue, these steps may solve numerous issues fast:
If this article does not resolve the issue, contact your local Agilent Support representative for further help. Helpful information will be:
Learn how to effectively operate your Agilent OpenLab CDS ChemStation Edition Software :
OpenLab CDS ChemStation Edition Concepts and Workflows user manual on Agilent.com