Hello,
we are using a G1312B binary pump (1260 Infinity) and had the error message: Fan Failed
After acknowledging the error message I can turn on the module as usual and it is working quite fine.
Nonetheless, I am not sure whether the fan is working…
Hi,
I removed Heater/sensor assy from Back channel and put in front channel FID and again reconfigure FID.
Upto now, it's working.
Means Heater/sensor assy was faulty.
But still, one thing I am unable to understand that Fid block was heating earlier…
Hi, Howard Sanford
Thank you for your replay. The version of MassHunter (MH) Data Acquisition and quantitative analysis programs software is B.07.00.
Unfortunately, there isn’t any error code for this problem. But a window with “The head of file could…
We have a baseline that gives a sinusoidal wave that starts about 16 minutes. We are using an Agilent 6850 GC with a split/splitless injector and an FID. The inlet is interfaced to a 7679A HS. The baseline is good up until 15.5 minutes then it starts…
The computer suffered a firmware downgrade and now it has firmware A.1.08 which we need to update to maybe A.1.16 or A.1.12 but the pc has windows XP. (currently it is giving us an error "AUX HEATER 2 FAULT ") It is a 7890A GC (FID) with MS 5975C that…
Hello ljones031 ,
I would suggest copying the installation files to a folder on the local hard drive and then disconnecting any external drives before attempting installation. Most MassHunter programs will try to install to a D: drive it if is found…
Hi Ran,
Thank you for contacting us and I am sorry to hear that you are observing this issue. Based on the symptoms observed (low signal intensity causing the lower markers not to be detected combined with the autofocus failure) may indicate hardware…
I am getting message "draw command failed, EE34205" while running batch in G7129B infinity 2 autosampler. I have tried replacing transport assembly, but error is same. I have used another module G7129A Infinity autosampler with this LC, but same error…
Hello,
We are having an issue with our 7890B GC back inlet. The inlet temperature and flow were both set to "OFF," but the back inlet kept heating up while were were trying to run the front inlet (in GC-FID mode). This resulted in a thermal shutdown…
How to Create a New Database in Spectroscopy Database Administrator (SDA)
Multiple Results
This Information Applies To: Spectroscopy Database Administrator (SDA)
Issue
If the old database is full, or after a specific time interval, it is necessary to create a database in SDA. If you receive a message telling you that the database is full...
Update Database Group Path in Spectroscopy Configuration Manager (SCM)
Multiple Results
This Information Applies To: Agilent Spectroscopy Configuration Manager (SCM)
Issue
It is necessary to add a database to a group path in SCM after creating a new database in Spectroscopy Database Administrator (SDA) . If access to an older database...
How to Access Spectroscopy Database Administrator Software (SDA)
Multiple Results
This Information Applies To: Agilent Spectroscopy Database Administrator Software
Issue
The SDA application can only be accessed by a Windows user who is a member of the Windows Administrators group and Windows SDAAdministrators group.
Steps...
This Information Applies To: AriaMx real-time qPCR system
Issue
The instrument fails to reach the required temperature during a run.
Resolution
Check if the temperature of the environment around the instrument is too low resulting in the instrument...
This Information Applies To : Agilent ELSDs G4260A, G4260B, G4261A, G4621B, G7102A, G7102B
Content :
If the evaporator tube of ELSD becomes contaminated with nonvolatile material resulting in poor chromatography, please use the procedure in this...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
The oil should be replaced at least once every six months, or when the oil color is indicates it needs to be changed . The foreline pump should be checked monthly. This article...
This Information Applies To: Agilent ICP-MS MassHunter versions 4.4 - 4.6 and 5.x.
Issue
After performing an autotune, the batch tune report will not generate or print.
Background
ICP-MS MassHunter uses an application called ICP-MS Data Analysis...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve
Issue
Installing the Ion Transfer Capillary after cleaning or replacement in Agilent LC/MS instruments with a gate valve.
Required Items...
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the procedure on how to quantify uncalibrated compounds in OpenLab CDS 2.x. using reference compounds in the processing method compound table.
Background
Uncalibrated...
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the procedure on how to quantify the uncalibrated compounds in OpenLab CDS 2.x when the analytical method requires a fixed response factor.
Background
Uncalibrated...