This Information Applies To: 5200/5300/5400 Fragment Analyzer, Fragment Analyzer controller software, Femto Pulse, Femto Pulse controller software
Issue:
The Agilent Fragment Analyzer or Femto Pulse controller software shows the error message Run...
This Information Applies To: 2200/4200/4250 TapeStation systems, TapeStation D1000 ScreenTape assay, TapeStation High Sensitivity D1000 ScreenTape assay, TapeStation analysis software
Issue:
A sharp peak appears at the lower end of the NGS library...
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, Oligo Pro II, ZAG, and their respective controller software
Issue:
A full power cycle can help to recover communication/connection issues of Agilent parallel capillary electrophoresis...
This Information Applies To: 4150 TapeStation
Issue:
Lid of 4150 TapeStation does not close, lid closure is not detected, or lid opening reported during run.
The protruding domes are likely loose. As a result, domes on the lower side of the 4150...
This Information Applies To: Fragment Analyzer, Femto Pulse, ZAG, and their respective controller software
Issue:
If there is dried gel in the reservoir vent valve of your Agilent Fragment Analyzer, Femto Pulse, or ZAG, cleaning is required. A clogged...